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Free press travel: necessary ... and certainly not an evil

The FTC rule requires disclosure only by bloggers – traditional media outlets will not be affected, despite the fact that they receive plenty of swag ... and that we (the bloggers) learned it from them. If the goal is to help the consumer make an informed decision, this rule will only "help" blog readers and leave consumers of traditional media exposed.
Beyond the question of fairness, though, there's a greater issue: practicality. Especially in the travel space, the trips and gear provided by hotels, restaurants, manufacturers and their publicists is a vital part of how we can provide more than mere reblogs of "man pukes on a plane." Original travel content comes at a cost. Travel writers need to be out on the road to be effective, and even 12 months of discount travel can add up quickly. For readers interested in luxury and upscale experiences (and there are many here and at Luxist, where I also write), it would be impossible for impoverished bloggers to deliver first-hand accounts of these destinations.
It can be tough to understand the role that comp'ed travel can play in an operation such as Gadlings – or that of any other publication that covers travel. So, to help clarify the issues involved, here are 10 factors that help make sponsored press trips effective.
1. Boots on the ground make a difference
You can do a lot using other people's information. Press releases, websites and interviews can provide plenty of insights on what it's like to visit a particular destination. And, most travel writers, especially when faced with the prospect of daily deadlines, use these resources regularly. But, there's no substitute for feeling the sand between your toes, breathing the mountain air or smelling a Seoul subway during rush hour (not bad, just very different from New York). If travel writers need to pay for these trips, there won't be nearly as many ... which means that readers lose the on-the-ground observations that make a hotel or city or flight come to life.
2. The money has to come from somewhere
There are three parties that could conceivably pay to send a writer to cover a destination: the writer, the publication or the destination. Contrary to popular belief, travel writing (or any other form of blogging or journalism) really isn't a road to riches. We do it because we enjoy it. So, paying to take a trip could cost at least as much as we'll make writing about it. Now, the publications could pay. But, if you haven't noticed from the number of magazines closing, media companies are about as wealthy as their writers. They can't afford to have travel writers out on the road frequently. Hell, some of them can't even afford to have travel writers at all. Finally, there are the PR agencies and the destinations themselves. They realize that they're taking a risk when they pay to send a reporter on a press trip (they could wind up with a shitty story). But, they generally have the resources to commit to the effort. So, do the math – where can the money come from?
3. An awful trip will be noticeable
If a travel writer has a truly miserable experience on a press trip, you will notice it in the writing. I can tell you I've never been pressured to deliver a positive story. I do tend to highlight what interests me or what I think would interest you, simply because that's what I figure interests you. If you're heading to Paris, for example, you probably want to know what to look for – what's fun and exciting. The reason these trips often contain positive information is because nobody I know plans a trip around misery. But, if there is something that warrants your attention – that happens to be negative – the travel writer will probably make sure you're aware of it.
4. Objectivity isn't really the point
Travel is inherently subjective. I look at the type of trips Kraig Becker enjoys and wonder if he was dropped on his head (or fell on it on one of those excursions). And, I'm sure the backpack-and-hostel crowd looks down its collective nose at the luxury trips that I usually prefer. The travel writer's job is to cover the destination fairly and accurately ... which is much easier if you're actually there. As long as you're honest, it doesn't matter who writes the check. Disclose who paid for it for good measure, so the readers can make the call for themselves.
5. Informed comments keep travel writers honest
Gadling has hundreds of thousands of fact-checkers: you. And, we make it easy for your voices to be heard. If you have a particular knowledge about a destination and disagree with the writer's take, you can let him or her – and the other readers – know how you feel. Our articles are really the openings of conversations. Some openings don't lead to much talking, while others do; the choice belongs to each reader. But, the mechanism is in place to keep the system smooth.
6. Desk reporting should be disclosed
It's always interested me that desk reporting doesn't have to be disclosed. If I go to a resort and write about it, I need to tell you if the resort picked up the tab. Meanwhile, a reporter at another publication who writes about the same place and has never been there doesn't need to disclose a damned thing. If you follow the advice of the latter, you're making a decision based on someone who's only seen the walls of a cubicle. The information that that reporter used probably came from a press release or an interview with an executive from the resort being covered. If a sponsored press trip compromises reliability, desk interviews should raise big, frenetically waved red flags. It might make sense to see a bit more of the following: "This story was written from a press release and a short phone conversation with the resort's managing director. I've never been there and have no plans to go. So, act on this story at your own risk."
7. PR agencies and destinations know the deal
Any publicist who thinks it's possible to buy a good story is a moron. If they weren't worried, they would actually enjoy press trips. Instead, the PR folks organizing these things are always stressed out, making sure that a herd of reporters gets to the right place at the right time, ensuring that rooms are in order and so on. When something does go wrong, damage control is immediate. If the story were already paid for, they wouldn't care.
8. The "best foot forward" problem
Unless travel writers were to go undercover, there's always the opportunity for a hotel or attraction to go the extra mile for a writer. We know it happens, and we (at least I) assume our readers realize this, too. We try to cut through this to see how things really operate, but a well-run hotel, for example, won't be able to do too much extra for visiting media. If it specializes in high-touch treatment, for example, they can't really go extra high-touch for us. The things that bother me most – waiting in line behind an idiot intent on giving his life's story at the front desk – don't go away when you're on a press trip. When restaurants close, they close – even for us. Hotels don't have special, fluffier bathrobes for travel writers, and a few extra mints on the pillow won't change the tone of a story.
9. Press trips are work
It's pretty easy to perceive press trips as free, extended parties. There's plenty of liquor flowing, the food is great and the accommodations are spectacular. Well, this is generally true (depending on the trip), but there's a lot of work wrapped around this. In my experience, travel writers don't get much sleep – after the day's festivities are done, we actually get down to the business of cleaning up our notes, filing stories (from the road or on unrelated topics) and catching up on e-mail. We format photos, mess with video and try to keep track of the information being fed to us through a fire hose. Sleep is the first luxury to be sacrificed. It's the nature of the beast. Press trips can be fun, but there's also a considerable amount of effort involved.
10. The writer asks questions, hides and breaks the rules
Even though this is at least implicitly discouraged on some trips, the better travel writers will push the envelope. If I see something that interests me, I'll excuse myself. If I'm told that's not an option, I'll raise hell until it becomes an option. I ask questions, and I know I'm not alone. At one restaurant, on a press trip, I wanted to interview the chef. The publicist wasn't moving quickly enough for me, so I barged into the kitchen, interrupted the chef and got my interview. And, I know I'm not alone. When something doesn't interest me, I skip it. Sometimes, I "accidentally" get lost. The better press trips, though, realize that travel writers can be like this, and they involve the loosest of agendas so we can wander around and cover what we want.
As you can see, I'm a pretty ardent supporter of free press trips, but I can see both sides of the issue. If you're inclined to leave a comment, I'd appreciate your thoughts on this. It is a serious issue for the travel writing community, as it is for our readers. How do you feel about it?
[Photos via Migrant Blogger]
Filed under: Activism, Business, Blogs, North America, United States, Internet Tools, Consumer Activism










Reader Comments (Page 1 of 1)
Lisa Oct 23rd 2009 4:27PM
Tom - what an excellent, succinct response to the new FTC regulations. Right on with point #6. Readers have no idea when a journalist is desk side reporting, and that to me, is even MORE deceptive than comped travel!!!
As you point out, the business model just doesn't work for you or the publication to pay for all the travel. From the DMO, or PR standpoint, it's less expensive than advertising, and so much more effective. We see it more as a collaboration, not a coercion to put out a positive story.
But I'm still not a fan of the bus trip. has to be individual.
Angela K. Nickerson Oct 23rd 2009 5:57PM
Thank you for your great commentary. Indeed, this issue will continue to evolve and change over time. I've included a link to this post in my own statement about advertising on my blog as well: http://www.gypsysguide.com/2007/10/word-about-advertising.html
Jamie Rhein Oct 24th 2009 12:04AM
Tom,
One of the benefits of press trips is also that one really does find out about places one wouldn't find out about otherwise. There are places I've been on a press trip I've yet to write about because of lack of time or not having a specific angle, but I keep telling friends of mine to go to these places because I was so impressed.
My general feeling of the few press trips I've been on is that people are so happy and interested to show off the gem they've created in the world. I am always impressed by people's passion.
You're right about the pace, particularly meals. It's not easy eating great food all day long. I'm serious about that.
JoAnna Oct 24th 2009 5:02PM
As a relatively new travel writer, I think it's important for us to be able to take advantage of press trips, comped meals, etc. I personally, couldn't afford to do all of the things I write about otherwise. Ethical journalists will write reviews or about these experiences by looking beyond the comped items and really discovering the quirks of a destination. I agree that a couple extra mints on the pillow make no difference. If I can't afford to visit a place, how can I ever write about it? And, as a consequence, how can my readers ever feel like I've provided a comprehensive and realistic picture of a destination? People rely on "real" information, so we need to be able to do these things in "real" time and in "real" places in order to provide that information.
Edward Hasbrouck Oct 24th 2009 6:06PM
IMHO too much of the debate about "freebies" in the past has focused on the boundaries of permissible writing about sponsored or subsidized trips, rather than on the boundaries of obligatory disclosures. Hopefully the new FTC rules will change that; I think mandatory disclosure (including disclosure of "desk reporting" where the story might be taken to imply that it was written for first-hand observation or experience) is the way to go. That's the system that has, I think, worked relatively well for financial reporting. But while (some) travel writers are talking about the implications for our work, I suspect that the new FTC rules will require more of a change -- if they are enforced or complied with -- for Web publishers who will have to disclose affiliate links. There's more discussion in my blog.
Edward Hasbrouck Oct 24th 2009 6:07PM
New FTC rules on diclosure of sponsorships, freebies, and discounts:
http://hasbrouck.org/blog/archives/001756.html
Wandering Carol Oct 26th 2009 8:21PM
We can't write about something if we can't afford to go there. Press trips might not be the perfect solution but at least the resulting article is more authentic than a piece researched entirely on the web. Even if someone paid our way, we're still out there talking to people, tasting the food and checking out the scene. For my own list of reasons why free travel doesn't destroy the integrity of a travel writer, at least in most cases, visit my blog at http://www.wanderingcarol.wordpress.com
Annie Scott Nov 4th 2009 12:26PM
Great article, Tom. I think as long as there's full disclosure about who footed the bill, press trips should be allowed. I certainly don't mind if the writer of an article I'm reading was flown out by PR. And I think I know when I'm reading BS.
I know I say exactly what I want, and in some instances it hasn't been all positive. But it's been honest.
I love your #6, as well -- it seems strange to me that while we sometimes write about new hotels that open sight unseen and that's fine, if that same hotel wants to fly us out to see it in person, it becomes an ethics issue.
Anyway, I ReTweeted you. Hi from Holland.
I'm on a press trip.
http://anniescottexperience.com
James Hills Nov 10th 2009 11:04PM
Great article, especially the part about "free trips" not all being a vacation. I am actually starting to turn down trips or not look forward to them as much as I did when I first started getting offers and now only pick the best ones.
Don't get me wrong, I LOVED my trip to Nashville last month and I can't wait for my trip to Daytona next week, but even more, I am looking forward to my cruise with the wife next month where I am paying for it (ok, so it is a gift from my parents but either way, not another every 10 min is planned and you get to eat what and where the PR people want you to).
At the end of the day, whether it is me writing about something that I paid for or something that was paid for by a PR agency / resort etc. it is up to me to deliver content that I think is entertaining and informative and to represent my niche well.
If I become too much of a shill then what's the point.
After all, most of us do travel blogging / travel writing because it combines our passions in a wonderful way ... and I enjoy writing on my own (as opposed to a national daily paper like I used to) because I have freedom ... if I give that freedom up completely and only write puff pieces about places that I got a freebee from then what the hell is the point.
Anyhow, just my two cents :)
Theresa Nov 11th 2009 1:10PM
#6 reminds me of a time I expressed my distress at the implications of writing about a place without having visited it. This verges on unethical to me and is a total disservice to the reader, but I was told that a good reporter can write about anything. Certainly, one could write about the number of hotels on Main St. or the population of a city without having visited it, but only by experiencing a destination can one convey a true sense of place and even then, that is subjective.
As for the perception that paying for your own travel makes you honest, it should be noted that many publications will either kill a story with negatives or simply eliminate any references to potentially harmful testimony; it keeps the advertisers away.