Nov 6th, 2009 at 9:00AM: It sounds counterintuitive, right? Normally, customers expect that extra effort, and we complain constantly that we don't get it enough. What we sometimes don't understand, though, is that the extra effort is at the root of many of the customer service problems we encounter. Going the extra mile at the wrong time can be a disaster.
I remember a case presented at a conference I attended back in ...Click on a label to read posts from that part of the world.
service posts
Travel professionals: stop going the extra mile
Nov 6th, 2009 at 9:00AM: It sounds counterintuitive, right? Normally, customers expect that extra effort, and we complain constantly that we don't get it enough. What we sometimes don't understand, though, is that the extra effort is at the root of many of the customer service problems we encounter. Going the extra mile at the wrong time can be a disaster.
I remember a case presented at a conference I attended back in ...Go Fast Cab brings text message taxi requests to Chicago
Jul 29th, 2009 at 2:00PM: Go Fast Cab, a company that hopes to change the way you hail a taxi, is now offering service in Chicago. Rather than standing out on the street in the cold or rain, waiting impatiently for the sight of a taxi with an illuminated "available" light, all you have to do is text and a cab will arrive at your door.
Here's how it works. You text your address to 777222 (777CAB) and the request is ...Galley Gossip: Where did the service go?
Dec 30th, 2008 at 10:30AM:
Recently I read an interesting article in the New York Times, Up, Up, and Go Away, about an ex flight attendant who worked for TWA in the 1970's when flight attendants were known as stewardesses and stewardesses were as glamorous as movie stars and passengers were treated like royalty and flying was..well...just better - in every way possible! The stewardess featured in the article above wrote ...Galley Gossip: Why business class is the most junior position on the airplane (Plus a chance to win the book The Go-Giver)
Nov 10th, 2008 at 10:30AM:
I like working in business class. What I like even more are the other flight attendants who enjoy working in business. Call me crazy, but I even like business class passengers. I do!
What I find interesting about business class passengers is that the majority of them find it hard to believe that the cabin they prefer to sit in is the cabin that goes the most junior when it comes to company ...Why It's a Good Time to Fly to Asia
Oct 14th, 2008 at 3:00PM: With the present conditions offering little reason for airline execs to break out the expensive cognac to toast to their success, some airlines (at least those who aren't fearing for their lives) are looking to the future. The likes of Cathay Pacific and Finnair are developing routes to Asia that they hope will become lucrative once the world economy starts playing nice. These airlines are ...Megabus Experiences: Is Cheaper Better?
Oct 8th, 2008 at 11:30AM: High airfares and high gas prices have had many people feeling like they are stuck in a corner. Or at least stuck at home. For me, a Twin Cities resident with friends and family in Chicago, the $100 round trips of the past (AirTran and NW) made it easy to call The Windy City a second home. Likewise, my Cubs-loving acquaintances were only an hour or two away from watching a team that has actually ...Band on the Run: No Silver Spoon, Just Stainless Steel Please!
Aug 22nd, 2007 at 7:57PM: Ember Swift, Canadian musician and touring performer, will be keeping us up-to-date on what it's like to tour a band throughout North America. Having just arrived back from Beijing where she spent three months (check out her "Canadian in Beijing" series), she offers a musician's perspective on road life. Enjoy!
My roommate Elaine is awesome. She's from Calgary, AB and a friend of my sister's ...Restaurant Rant: Big Time Pizza - Keystone, SD
Oct 6th, 2006 at 12:52PM: No one likes writing restaurant rants including myself, but when I encounter very bad service it then becomes my obligation to all potential travelers to make such piss poor service known. Sigh. Before I begin with my rant let me set up the scene in Keystone, SD around this time of year. For starters it's off-season in Keystone and what may be a bustling little place right outside of Mount ...
