Nov 12th, 2010 at 8:00AM: With business travel on the rise, hotels are probably thinking about how to make these lucrative customers as happy as possible. After all, a frequent business traveler can be on the road 40 weeks a year or more (been there, I assure you), and they don't always have the same flexibility as leisure travelers. There's a big opportunity here, especially with business travel set to increase next year. ...Click on a label to read posts from that part of the world.
hotelindustry posts
What do business travelers want? Not just clean rooms!
Nov 12th, 2010 at 8:00AM: With business travel on the rise, hotels are probably thinking about how to make these lucrative customers as happy as possible. After all, a frequent business traveler can be on the road 40 weeks a year or more (been there, I assure you), and they don't always have the same flexibility as leisure travelers. There's a big opportunity here, especially with business travel set to increase next year. ...Hotels to ditch front desks in the next three years
Oct 30th, 2010 at 8:00AM: Is the hotel front desk a thing of the past?
I was pretty blown away by this concept, which I ran into on MSNBC yesterday. It seems that the Los Angeles Andaz hotel and the Andaz in New York City have both gotten rid of the front desk. Instead, the hotel is greeting guests with a "host" bearin wine, a great chair and the chance to choose a room by laptop. The move, intended to be high-touch and ...Airlines and hotels: the travails of accommodating a recovery
Oct 26th, 2010 at 8:00AM: Market conditions are turning for the travel and hospitality industry. More people are leaving home behind for a while, and they are again willing to open their wallets to do so. Especially in the highly coveted business travel sector, seats are filling and rooms are being occupied. So, it would stand to reason that airlines and hotels would move to address the increase in demand. Unfortunately, ...Gadling Q & A with Daniel Edward Craig, author and hotel consultant
Sep 28th, 2010 at 10:30AM: Daniel Edward Craig shares a name with the current James Bond, and like 007, he's a world traveler and a man of many hats. He's taken a career in hotel management and a keen ear for storytelling and parlayed it into a murder mystery book series, an engaging industry blog, and a hotel and social media consultancy. Here he tells Gadling about his history in the travel world, who's providing the best ...Guests to stay in control of hotel industry until at least 2012
Jan 19th, 2010 at 3:00PM:
The light at the end of the tunnel is always cause for hope. When market conditions are at their worst, the promise of a recovery keeps morale from plummeting and gives a reason to keep pushing forward. For the hotel industry, however, there's nothing but darkness for the next year. The latest research from PhoCusWright paints a pretty dismal picture, evident immediately from the title of its ...Travel professionals: stop going the extra mile
Nov 6th, 2009 at 9:00AM: It sounds counterintuitive, right? Normally, customers expect that extra effort, and we complain constantly that we don't get it enough. What we sometimes don't understand, though, is that the extra effort is at the root of many of the customer service problems we encounter. Going the extra mile at the wrong time can be a disaster.
I remember a case presented at a conference I attended back in ...
