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Federal Court reverses ban on US Airways New Mexico liquor license

Federal Court reverses ban on US Airways New Mexico liquor license Dec 5th, 2010 at 11:00AM: This week, a federal appeals court overturned a ban the had been preventing US Airways from serving alcohol on flights to and from the state of New Mexico. The ban was put in place back in 2006 after an incident involving a drunk passenger. The passenger, Dana Papst had been served two drinks on his US Airways Albuquerque flight, despite already being intoxicated. On his drive back home from...

Airlines not alone in poor customer service studies

Airlines not alone in poor customer service studies Oct 30th, 2010 at 3:00PM: The Airline Quality Rating report was released last week, exposing the five worst airlines in the United States. It's fun to beat up on the airlines ... as it is to beat up on other companies and industries notorious for poor customer service. So, this made me wonder just how the airlines stack up against everyone else. Back in August, the American Customer Satisfaction Index rated hundreds of...

Photo of the Day (10.26.10)

Photo of the Day (10.26.10) Oct 26th, 2010 at 5:00PM: I loved visiting airports at a very early age. There was (and will always be) something fascinating about the constant commotion, the bright colors, and overwhelmingly complex machines barreling down the tarmac. The hundreds of people walking through the airport doors; in transition, heading to exciting new destinations or returning home with stories to share. This photograph of the...

Airline fees never going away, $1.2 billion in first half

Airline fees never going away, $1.2 billion in first half Oct 19th, 2010 at 11:00AM: In the first six months of 2010, U.S. airlines raked in $1.2 billion – and that's just from change and cancellation fees. The industry is on track to see $2 billion in revenue just on ticket-related fees this year. According to the Bureau of Transportation Statistics, here's where the money's going: Delta had the most at $347.1 million in the first half of 2010 American Airlines was...

US Airways: no solo flights for the disabled

US Airways: no solo flights for the disabled Oct 17th, 2010 at 3:00PM: If US Airways is looking for a motivational speaker to help it inspire employees and improve customer service, I have one in mind. In fact, he knows US Airways well, including the service areas most in need of help. Johnnie Tuitel tried to fly the carrier recently but was told he was too disabled to go it alone. According to the Associated Press: "I was raised to believe I could grow up...

Five reasons airline fees up 50% year-over-year

Five reasons airline fees up 50% year-over-year Sep 27th, 2010 at 3:30PM: Does your wallet feel a little bit lighter? A new USA Today analysis reveals that airline fees are on the rise, with some up more than 50 percent relative to a year ago. The study compares the extra fees (not to be confused with fares) of 13 airlines and shows just how important this revenue source is to the airline sector. According to USA Today, "The numerous fees are a sore subject for many...

Airline extra fees: $2 billion in three months

Airline extra fees: $2 billion in three months Sep 21st, 2010 at 11:00AM: Airline fees are definitely not going away anytime soon – not after the second quarter it gave the airline industry. Carriers in the United States raked in $2.1 billion in fees and extra charges in the second quarter of this year, a 13 percent year-over-year surge. And, it was good enough to deliver the sector's first profitable quarter since 2007. Well, here's the worst part for you:...

Trucker-style pilot gets nine months in jail

Trucker-style pilot gets nine months in jail Sep 7th, 2010 at 12:00PM: Stephen Sharp was pushing for probation. The former US Airways Express pilot was nailed by the feds for selling "selling a powdered drink mix over the Internet that he claimed was '100 percent' effective in helping drug-using truck drivers, pilots and train engineers pass federally mandated drug tests." Yes, it was a genius move for a man in a highly regulated profession ... which is why the...

NYC pulls trigger on mass execution of geese

NYC pulls trigger on mass execution of geese Jul 14th, 2010 at 12:30PM: For the past several weeks, the last thing you'd want to be is a goose in New York City. Hundreds of them have been "euthanized," in an attempt to keep the skies safe. You may remember the impact that geese can have on a plane from a year and a half ago, when an unlucky bird forced a US Airways plane out of the sky and onto the Hudson River. According to the Associated Press: Carol Bannerman,...

Summertime, and the maggots are easy

Summertime, and the maggots are easy Jul 1st, 2010 at 8:30AM: It's summertime, which means that for people in many parts of North America, certain types of vermin are particularly well-represented in kitchen cupboards, bathroom corners, basement nooks and, heck, just about everywhere. Mosquitoes, cockroaches, water bugs, and other little flying and scurrying insects make their presence especially well known across North America during the summer. But...

Airline law ends long Tarmac delays, fine threat improves performance

Airline law ends long Tarmac delays, fine threat improves performance Jun 6th, 2010 at 2:00PM: The world didn't end. No logistical disasters emerged. In fact, everything got a hell of a lot better. Several months ago, the prospect of a maximum three-hour tarmac delay had the airline industry proclaiming the arrival of the four horsemen. They claimed that it would severely disrupt the industry to have to give passengers the option of getting off the plane would lead to chaos. People would...

US Airways inflight Wi-Fi service available on all A321 aircraft - with a freebie

US Airways inflight Wi-Fi service available on all A321 aircraft - with a freebie Jun 1st, 2010 at 5:30PM: After a brief introduction period, US Airways has become the next big airline to bring the Gogo Inflight Internet service to most of its planes. Starting this week, the service will be available on all US Airways Airbus A321 planes, and for the next seven days, access will be free of charge (June 1st - June 8 11:59pm) When you board a Gogo enabled plane, you'll see a Wi-Fi symbol next to...

Earn double miles on US Airways this spring!

Earn double miles on US Airways this spring! Apr 14th, 2010 at 10:15AM: US Airways just launched a promotion last night awarding double elite and earned miles to all registered travelers between now and June 15. Elite miles, of course, are the special non-redeemable miles that count towards elite status, awarding passengers special perks like no baggage fees and better seat selection. Earned miles, on the other hand, are miles that can be cashed in for free flights...

Next candidates for an airline merger - United Airlines and US Airways?

Next candidates for an airline merger - United Airlines and US Airways? Apr 8th, 2010 at 2:30PM: In what can probably be described as "just a matter of time", rumors are heating up about a possible United Airlines / US Airways merger. The push for this kind of consolidation is being fueled by the last big airline merger - that of Delta Airlines and Northwest Airlines. Of course, anyone who has followed the aviation world will know that a United/US merger has been in the news before. The...

US Airways launches Gogo Inflight Internet

US Airways launches Gogo Inflight Internet Mar 29th, 2010 at 8:00PM: Nine months after their initial announcement, US Airways and Gogo Inflight Internet have started offering wireless Internet access on the first aircraft in the US Airways fleet. The service is currently installed on five Airbus A321 planes - and by June 1st, it'll be available on all 51 Airbus A321's. Passengers boarding a US Airways A321 can tell whether their plane is one of the lucky...

US Airways the latest to increase extra bag fee

US Airways the latest to increase extra bag fee Jan 16th, 2010 at 2:00PM: US Airways has joined the ranks of airlines increasing their fees for extra baggage. The low cost carrier is raising its extra baggage fees by $5 each way, which is comparable to the increases levied by Delta, Continental and United. With the new charge, US Airways will be charging $25 for the first bag checked, with a second bag costing you $35 each way. The new fee takes effect on February 1,...

A gloomy travel market for 2010 will follow an ugly 2009

A gloomy travel market for 2010 will follow an ugly 2009 Dec 29th, 2009 at 3:00PM: Everybody seems to want the travel market to recover next year, but it looks like more time will be spent in yards, instead. According to a new USA Today/Gallup poll, only 16 percent of us are going to hit the skies or crash in hotels more than we did in what will go down in history as a dismal 2009. Close to a third said they are going to spend less time in guestrooms and cramped plane seats. The...

AirTran tries to make money like an internet company

AirTran tries to make money like an internet company Nov 18th, 2009 at 4:00PM: If they can't make money taking passengers from one place to another, maybe airlines can harness the power of eyeballs ... you know, the way the web does. If you get enough people passing by a particular spot -- physical or virtual -- it's possible to toss up a few ads and make some money. This is what AirTran has in mind. The airline is putting ads on the bottoms of seat-back tray tables. So, for...

Unruly Scot forces Boston landing

Unruly Scot forces Boston landing Nov 18th, 2009 at 1:00PM: US Airways Flight 728 was forced to land in Boston Monday night, far short of its London destination. John Alexander Murry, of Glasgow, was arrested just after 11 PM, causing the plane to stay on the ground for two hours before resuming its Philly-to-London route. The 50-year-old Scottish man, according to prosecutors, was being "unruly and disruptive," it seems. The crew continually asked him to...

White House pushing for answers to airline industry woes

White House pushing for answers to airline industry woes Nov 14th, 2009 at 12:00PM: The Obama Administration is taking a closer look at the airline industry with the hopes that something can be fixed. Transportation Secretary Roy LaHood is pulling together a panel that will investigate the problems the industry faces and hopefully come up with a solution. But, I don't think anyone's breath is being held. The airlines are always swamped with criticism, with consumers unhappy...

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