Feb 14th, 2013 at 3:00PM:
Emirates Airlines has raised the bar on in-flight services for quite some time, offering over-the-top amenities like a shower in first class, Bvlgari amenity kits, dine-on-demand service and more. Now, Emirates has figured out how to add live TV from a variety of sources.
"Installing the type of satellite communication that allows live TV on an aircraft is no easy feat," said Adel Al ...Click on a label to read posts from that part of the world.
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Airline Adds Live TV To In-Flight Entertainment Choices
Feb 14th, 2013 at 3:00PM:
Emirates Airlines has raised the bar on in-flight services for quite some time, offering over-the-top amenities like a shower in first class, Bvlgari amenity kits, dine-on-demand service and more. Now, Emirates has figured out how to add live TV from a variety of sources.
"Installing the type of satellite communication that allows live TV on an aircraft is no easy feat," said Adel Al ...Tom Stuker Flew Over 1 Million Miles This Year - Why?
Dec 31st, 2012 at 11:00AM: Tom Stuker took the term "frequent flyer" to new heights this year, logging just over 1,000,000 miles in 2012 all on United, all in first class. The 59-year-old Chicago native and New Jersey resident says he's flown a total of 13 million miles, much of that in his capacity as an independent consultant and sales trainer for automobile dealerships around the world.
This year, Stuker says that ...Pricing Travel Takes Creative Turn On Airlines, Cruise Lines
Dec 14th, 2012 at 3:00PM:
When it comes to pricing travel, common complaints from air travelers concern fees charged for checked luggage and changes to tickets after buying. Cruise travelers are often surprised to find out that the advertised price they see is not the total price. Both want more options, flexibility and pricing that fits their needs. Several travel companies are making moves to give them just that.
...Fees And Penalties Waived By Travel Companies: Nice Or Strategic Move?
Dec 9th, 2012 at 4:00PM:
Frequent travelers know that fees and penalties happen when we change plans. Booked elements of a travel plan, especially when discounted, often carry heavy charges to prevent changes. But when major disruptive events happen – situations beyond our control that force plans to be modified – travel companies often waive those fees. It seems like a logical, good business move to make. ...Weather Events Send Aircraft, Cruise Ships Running
Oct 28th, 2012 at 3:00PM:
When weather events cause travel disruptions, most people planning a vacation or business trip to an affected area have to change their plans. Airports and roads close, flights are diverted and destinations may be damaged or destroyed. Suddenly, the best travel plan has gaping holes in it that need instant attention. The good news is that many travel service providers stand by to help.
Right ...Airline Passengers Want More Quick Self-Service Options
Oct 11th, 2012 at 5:00PM:
The Airline Passengers Bill of Rights gave air travelers compensation when bumped, a refund of fees for lost baggage, a ban on hidden fees and more. Now, airline passengers want more control via self-service and mobile-based offerings to reduce stress during travel according a survey released this week.
"What passengers really want is to avoid delays and to be kept informed of what is ...Aircraft Boarding Challenges Bring Innovative Designs
Sep 26th, 2012 at 3:00PM:
Boarding commercial aircraft, from a traveler's point of view, is all about getting to our seats, stowing gear and getting underway. We hope to have overhead bin space available, a reasonably comfortable seat and an on-time departure. Airlines are right there with us on the getting to our seats part and getting underway; they could not agree more. It's a major issue so aircraft designers ...United Airlines Puts First North American Dreamliner In The Air
Sep 25th, 2012 at 3:30PM:
Over the weekend, United Airlines put the first of 50 Boeing 787 Dreamliner aircraft in the air. Said to be the most technologically advanced aircraft ever built, the 787 will initially be used by United on international flights to Asia, Africa and Europe. But first, a series of domestic flights will showcase the aircraft around the United States.
"As the North American launch customer, ...Five reasons the airlines don't need to care about you
Jun 24th, 2011 at 8:00AM: I'm getting on a plane next week, and I'm not looking forward to it. This will be yet another long, painful flight this year – and I've already had more than I have in a while. Though I'm getting used to this sort of business travel again, I can't say that I like it. All the time spent in transit, quite frankly, blows.
It isn't unusual at this point to lament the state of customer service ...Airline fuel costs up almost a third since last year
Jun 14th, 2011 at 1:00PM: So, how expensive is fuel for the airline industry? Brace yourself: the situation is pretty ugly. In April 2011, airlines in the United States dropped an average of $2.99 a gallon on fuel. That number sounds a lot better than what you're seeing at the pump, right? How can it be that bad?
Well, this is yet another month-over-month increase. In March, the airlines spent an average of only $2.80 a ...Airline fees are worth more than Facebook
Jun 13th, 2011 at 3:30PM:
Outside the travel world, everyone's marveling at the prospect of a Facebook IPO, which could be valued at as much as $100 billion. So, what are we missing while we fawn over Mark Zuckerberg's creation? How about the slow, stodgy, ugly airline industry. Known for a painful user experience and a steady decline of free features, the likes of Delta and American Airlines are outdoing the hottest ...Airline industry best and worst of April 2011
Jun 8th, 2011 at 8:00AM: The most recent U.S. Department of Transportation data is out, and it's time for the airlines to brace themselves. The good, the bad and the ugly can be discerned from the data, and numbers are notoriously poor at showing excuses (I mean, "underlying reasons").
So, let's start with what looks good. Hawaiian Airlines is most likely to get you to your destination on time, leading U.S. carriers ...Airline tarmac delays: the first full year of results is in!
Jun 7th, 2011 at 1:30PM: We're now looking back on a full year of limited tarmac delays. In April 2010, the airline industry seemed like it was begging and pleading with the American public not to accept the insanity that the government was forcing upon them. Mayhem would rule, the industry claimed, as standards for performance would prevent everyone from getting anywhere. It would be ugly ... far uglier than the service ...No long tarmac delays in March 2011
May 11th, 2011 at 8:00AM: Good news! For the past six months, there have been no tarmac delays of greater than three hours, says the latest Air Travel Consumer Report. There were none in March 2011, a drastic change from the 25 reported by the U.S. Department of Transportation in March 2010. Year over year, for March, there was also a decline in the rate of canceled flights.
And, despite airline industry concerns, the ...Airlines offer in-flight menu items at food trucks, pop-ups
May 7th, 2011 at 12:00PM: In a marketing move best described as "ironic," a handful of airlines are now offering land-bound folk a taste of the finest of what they serve in the air. The New York Times reports that Air France, Austrian Airlines, Southwest, and Delta are trying to lure potential passengers by tempting them with samples of in-flight meals "from" celebrity-chefs.
The modus operandi are primarily roving food ...Delta Air Lines announces Delta Assist for Facebook
Mar 3rd, 2011 at 4:30PM: Delta Assist on Twitter has been a winning investment for the nation's largest carrier. By utilizing the social networking site, Delta has been able to cater a niche customer service product to a vociferous audience -- a product well lauded by the travel community.
Now, they're taking that success to Facebook. With the program that launches today, Delta plans to be the world's first mover in ...Mixed Bag: Six stats about airline performance in 2010
Feb 11th, 2011 at 9:00AM: Last year was a good one for the airline industry in the United States. In addition to posting record profits, carriers also showed some improvement in other areas, such as on-time arrivals. The latest data from the U.S. Department of Transportation shows a slight improvement in getting from Point A to Point B on time, edging from 79.5 percent in 2009 to 79.8 percent in 2010.
December was a ...Not knowing wife's name gets her stuck in China
Feb 10th, 2011 at 3:30PM: When you take the SAT, you get 200 points for spelling your name right. Ever wonder why? Well, you should ask Wen Ling Lian and her husband, Robert Schlund. Lian left Wayne, Michigan for China, on a trip to visit her family. While in flight, she saw that her name had an "e" stuck on the end of it. Though not a problem in the United States, she knew it would be when she tried to leave China later. ...US Airways increases baggage fees
Feb 10th, 2011 at 12:30PM: Here we go again. On the heels of greatly improved profits, US Airways has announced an increase of up to 80% on the charge for overweight bags.
In addition to the base price for checked bags of $25 for the first bag and $35 for the second, the additional fees for overweight bags are increasing. Overweight bags that weigh between 50 and 70 pounds will see the price increase from $50 to $90. ...Shocking: Airlines have no long tarmac delays, world doesn't end
Jan 15th, 2011 at 9:00AM: For the second month in a row, the world hasn't ended. The threat of heavy fines has ensured that the airlines haven't kept passengers trapped in the cabin on the tarmac for more than three hours at a time, according to data from the U.S. Department of Transportation. October and November were good months for passengers, now that airlines are being held accountable. These are the only two months ...
