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Spirit Airlines fed up, says government has hidden agenda
This week, Spirit Airlines, mad about new airline disclosure rules, started adding a $4 "unintended consequences of DOT regulations" fee to ticket prices. It's just the latest in a salvo of complaints by airlines over new fare disclosure rules they feel are unfair.
Spirit Airlines isn't happy with the new rule requiring airlines to include all taxes and mandatory fees in the quoted airfare price and posted a big "Warning!" sign pop-up on the carrier's website making that quite clear earlier this week. The pop-up is gone now but the information is still prominently displayed, urging consumers to contact their Congressional Representatives to complain.
In a direct attack on the new rules Spirit says "If the government can hide taxes in your airfares, then they can carry out their hidden agenda and quietly increase their taxes. (Yes, such talks are already underway.)" on their linked web site, keepmyfareslow.org.
Spirit believes that with the total price on display up front, it looks like airlines are raising their prices which could drive away consumers, something a low-cost airline can not afford.
"We're against these new regulations because we actually think it reduces transparency," Spirit Airlines CEO Ben Baldanza told Time this week. "We think it makes it harder for consumers to understand what they're paying for."
The new regulations of airline marketing also allow passengers to wait as long as 24 hours to pay for a reservation, a huge change from policies airlines have requiring immediate, nonrefundable payment for discount fares.
Here is where they might have a point: its a trade-off of sorts.
Spirit CEO Ben Baldanza said in a statement that "the new rule takes seats out of circulation, albeit temporarily, limiting the inventory for people willing to pay on the spot. As a result, he said, the airline now has to spread costs over fewer passengers, and add the $4 fee" reported the Las Vegas Review-Journal.
Confusing? Looking at this from a different angle might provide some clarity. This is an issue that cruise lines, exempt from disclosure rules, have begun dealing with recently also.
Traditionally doing what DOT rules are having airlines do just now, travel agents or passengers booking directly could put a courtesy hold on a cruise cabin to lock in the price and availability for a given period of time. That took the cabin out of the available inventory for others to choose from, much like airlines are being forced to do now. Affecting available inventory and pricing even more, huge blocks of cabins on a given sailing could be held out of available inventory for a proposed group sailing, artificially inflating occupancy levels.
On the other end, cruise line cancellation policies were more generous in the past, allowing passengers to book up to a year or more in advance and cancel just before final payment with no penalty. Cancellation charges started on the day final payment was due and increased as the date of sailing came closer, to where if passengers canceled within 7 days of sailing the cancellation penalties would be as much as was paid for the booking. Now, that 100% penalty time is happening farther out from sailing, giving the cruise line more time to sell that cabin to someone else and further discouraging passengers from cancelling.
A good example of what the airlines are talking about can be found in new cruise fare options aimed at reducing those cabins that have been taken out of the available inventory but are not really sold yet.
Carnival Cruise Lines Early Saver Fare is a good example.
In world of seemingly unlimited deals and offers with pricing all over the board, Carnival guarantees the Early Saver Fare to be the lowest advertised fare and reduces the price if a legitimate lower price is found.
Simple.
In return, the buyer agrees that the deposit is totally non-refundable, few changes can be made to a booking without incurring a $50 per change administrative fee, and standard cancellation penalties apply, much like reduced fare airline tickets were before the disclosure rules set in.
Airlines contend that they are being singled out as other travel products including hotel rooms and cruise vacations that commonly advertise tax-off pricing and are not affected by the rule. They are correct on that point.
Transportation Secretary Ray LaHood does not agree though, calling the regulations common sense in his own return attack.
"This is just another example of the disrespect with which too many airlines treat their passengers," he said reports the Chicago Tribune.
On the other hand, if how discount air carriers do business keeps them in the air, at low prices, should we complain? Who really ends up losing here?
Flickr photo by redlegsfan21
Filed under: Business, North America, Airlines, News












Reader Comments (Page 1 of 1)
Andrew LeWinter Feb 10th 2012 1:49PM
Airlines overbook flights due to the 10-15% of passengers who don't show up. But they don't refund the fair to the people who paid and didn't show up. So, in practice they can collect revenue for 115 seats on a plane with only 100 actual seats.
I would feel sorry for the airlines if they were to refund my fare when they resell my seat. But that will never happen.
Sally Feb 10th 2012 3:13PM
If you buy a non-refundable ticket and don't show up for your flight, why do you expect to be reimbursed? On the other hand, if you buy a ticket and show up for your flight but the plane is overbooked and you are denied boarding, the airline is required to pay you a lot of money in compensation. The person who is denied boarding is the one I would feel sorry for, and he is the one who deserves (and receives) compensation.
Felix Feb 10th 2012 2:01PM
Spirit have a very bad customer service policy with regar to reimburse baggage damage. Mr. Ben Baldanza, not even respond a letter I sent to him explaining my case in fly to Panama. According withSpirit Airlines e-mail I received from the Central Luggage Resolution when I was overseas, they indicated that I have to supply a written estimate of repair from a local repair shop, if the establishment states in writing that the item in no-repairable, they required a proof of purchase for the damage item, required for all items a valued at $50.00 and over. Also they indicated that the actual value for reimbursement of damage property shall be determined by the documented original purchase price (original receipts) less resonable depreciation determined by pre establish calculation. In addition, they mentioned that Spirit Air does not provide replacement coverage. The other issue is that whatever value they determine, they don't reimburse you with the equivalent cash but give you a credit for the next purchasing ticket, and I was informed that the credit is valit only for a couple of months. There are few questions: what to say if the suitcase was lent to me or donated? should I have to create an original receipt if don't have one? and what happen with the credit if I decided not to fly during the valid period of two month or not flying more with Spirit? From a phone call I made to the Spirit headquarter, one officer ask me if I bought an insurance for the suicase I never hear something like that before. This customer service policy is ridiculus and passanger did't know the existance of it because they has not face this type of problem. A the date, Spirit hasn't solve the problem of my damage luggage and it has pass already 6 months..
gavin dickinson Feb 10th 2012 5:13PM
spirit airlines is the WORST airline ever to fly... they have the worst customer complaint record with the FAA, and the next worse has less than half the complaints... beware this airline, they offer great fares, but charge for any carryon that cannot fit under the seat in front of you... they cancel flights at the last minute, stranding people... they are incredibly bad... check out spirit airlines sucks on facebook to read some of the horror stories...
mbalmu1 Mar 23rd 2012 5:55PM
Spirit Airlines is HORRIBLE!!!!! They hit me with all kinds of hidden charges...plus they outsource to book a reservation in India!
I have no problem with Indians, but you cannot understand them.
I will NEVER book another flight with Spirit....what I was told I could save ended up costing me more....a whole lot more!
keith Mar 23rd 2012 5:55PM
I hope Spirit Airlines goes out of business.....people need to know about the deceptive charges.......