Click on a label to read posts from that part of the world.
Airlines dominate Most Hated Companies list
On Delta, The Atlantic notes:
"Complaints include additional costs for food, beverages and baggage fees. The airline collected more than $952 million in baggage fees from flyers in 2010, almost twice as much as any other airline carrier.
Since acquiring Northwest airlines in 2008, Delta's consumer satisfaction score has plunged. According to ACSI, a big merger in service companies usually have a negative impact on customer services in the short-term, because of organization issues. Delta's rating dropped another 6 points this year."
The results add to concerns noted by Gadling back in April when we reported on America's Meanest Airlines after 2011's Airline Quality Report came out. Those results:
Meanest regional carrier: American Eagle
Most complained about airline: Delta Air Lines
Most likely to be unsafe: Jetblue
Most likely to overcharge for bags: Delta Airlines/ US Airways / Continental
Most likely to bump you: American Eagle
Most likely to be late: Comair
Most likely to mishandle your bag: American Eagle
One wonders if there might be a link between companies that are hated and companies that are mean.
Are there any companies on this list that you hate? Tell your story in the comments section...
Flickr photo by Loren Sztajer