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Airlines dominate Most Hated Companies list
This week, The Atlantic used The American Consumer Satisfaction Index (ACSI) data to compile a list of the 19 Most Hated Companies in America. Joining Bank of America, JPMorgan Chase and Facebook all with a score of 64 or more out of 100 are even lower-scoring American Airlines (63), United Airlines (61), and US Airways (61). Worst of all air carriers? Delta Air Lines scoring an ultra low 56 on the index.On Delta, The Atlantic notes:
"Complaints include additional costs for food, beverages and baggage fees. The airline collected more than $952 million in baggage fees from flyers in 2010, almost twice as much as any other airline carrier.
Since acquiring Northwest airlines in 2008, Delta's consumer satisfaction score has plunged. According to ACSI, a big merger in service companies usually have a negative impact on customer services in the short-term, because of organization issues. Delta's rating dropped another 6 points this year."
The results add to concerns noted by Gadling back in April when we reported on America's Meanest Airlines after 2011's Airline Quality Report came out. Those results:
Meanest major carrier: United Airlines
Meanest regional carrier: American Eagle
Most complained about airline: Delta Air Lines
Most likely to be unsafe: Jetblue
Most likely to overcharge for bags: Delta Airlines/ US Airways / Continental
Most likely to bump you: American Eagle
Most likely to be late: Comair
Most likely to mishandle your bag: American Eagle
One wonders if there might be a link between companies that are hated and companies that are mean.
Are there any companies on this list that you hate? Tell your story in the comments section...
Flickr photo by Loren Sztajer
Meanest regional carrier: American Eagle
Most complained about airline: Delta Air Lines
Most likely to be unsafe: Jetblue
Most likely to overcharge for bags: Delta Airlines/ US Airways / Continental
Most likely to bump you: American Eagle
Most likely to be late: Comair
Most likely to mishandle your bag: American Eagle
One wonders if there might be a link between companies that are hated and companies that are mean.
Are there any companies on this list that you hate? Tell your story in the comments section...
Flickr photo by Loren Sztajer
Filed under: North America, United States, Airlines
Reader Comments (Page 1 of 1)
Richard Jul 14th 2011 12:45PM
OK, start by buying airline tickets by service levels and comfort and forego the cheapest ticket.
anne Jul 14th 2011 4:26PM
Id like to find a list of companies that are outsourcing the manufacturing of their products and then put them on a black list. The products are lacking in quality and our american jobs are being and have been given away. Manufacturing used to be the backbone of the great USA.........and we wonder now why the economy is bad!
Sam the Deaf Jul 18th 2011 9:39AM
At least, nobody hate Southwest airlines