Skip to Content

Click on a label to read posts from that part of the world.

Map of the world

2011 Airline Quality Ratings - AirTran at number one

airline qualityThe 2011 Airline Quality Ratings (AQR) were just released, and AirTran topped the list at number one. The Atlanta based air line got top marks in the study that accounts for on time arrivals, mishandled baggage, complaints, and other metrics. The study only includes airlines in the United States and provides interesting statistics about the overall quality of domestic air travel.

The main form of complaint involved flight problems, followed by baggage. While overall complaints went up about 30% from 2009 to 2010, overall quality rating also went up marginally. This could be due to the communication channel widening to include new forms of customer feedback. AirTran handled baggage the best with only 1.63 bags mishandled per 1000 passengers. American Eagle was at the other end of the spectrum with 7.15 bags mishandled per 1000 passengers. Of all the airlines listed, Hawaiian Airlines topped the list in on time arrival. Over 92% of their flights landed on time. The full report can be viewed here.

AQR Rankings - Domestic Airlines
16. American Eagle
15. Atlantic Southeast
14. Comair
13. Mesa Air
12. United
11. American Airlines
10. Skywest
9. Frontier
8. Continental
7. Delta
6. U.S. Airways
5. Southwest
4. Alaska
3. Jet Blue
2. Hawaiian
1. AirTran

flickr image via Bob B. Brown

Filed under: Business, North America, United States, Airlines, Transportation, Airports, Airline Reviews

Find Your Hotel

City name or airport
POWERED BY
City name or airport
City name or airport
POWERED BY
City name or airport
City name or airport
POWERED BY
City name or airport code
If different
POWERED BY
POWERED BY

Search Travel Deals

Reader Comments (Page 1 of 1)

Gadling Features


Most Popular

Categories

Become our Fan on Facebook!

Featured Galleries (view all)

Berlin's Abandoned Tempelhof Airport
The Junk Cars of Cleveland, New Mexico
United Airlines 787 Inaugural Flight
Ghosts of War: France
New Mexico's International Symposium Of Electronic Arts
Valley of Roses, Morocco
The Southern Road
United Dreamliner Interior
United Dreamliner Exterior

Our Writers

Don George

Features Editor

RSS Feed

View more Writers

Weird News

DailyFinance

FOXNews Travel

Engadget

Sherman's Travel

Lonely Planet

New York Times Travel

Joystiq