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2011 Airline Quality Ratings - AirTran at number one
The main form of complaint involved flight problems, followed by baggage. While overall complaints went up about 30% from 2009 to 2010, overall quality rating also went up marginally. This could be due to the communication channel widening to include new forms of customer feedback. AirTran handled baggage the best with only 1.63 bags mishandled per 1000 passengers. American Eagle was at the other end of the spectrum with 7.15 bags mishandled per 1000 passengers. Of all the airlines listed, Hawaiian Airlines topped the list in on time arrival. Over 92% of their flights landed on time. The full report can be viewed here.
AQR Rankings - Domestic Airlines
16. American Eagle
15. Atlantic Southeast
13. Mesa Air
11. American Airlines
6. U.S. Airways
3. Jet Blue
flickr image via Bob B. Brown