Click on a label to read posts from that part of the world.

American Airlines takes off into the blogosphere

by Jeffrey White (RSS feed) on Apr 16th 2008 at 3:40PM

American Airlines has launched a new blog, titled "AA Conversations." It went up on Friday, April 11 -- the end of one of the worst weeks in recent memory for the world's (formerly) largest airline, which saw it cancel more than 3,000 flights serviced by its MD-80 fleet. The cancellations left tens of thousands of passengers stranded in major hubs across the country.

Not surprisingly, the first post is an apology for the week from hell, along with some helpful links to pages to seek refunds for canceled flights. The company reported that things were back to normal as of this past Sunday, and the blog's latest post is on the company's reaction (they say 'position') concerning the recent Delta/Northwest merger, which really doesn't say anything at all.

Yesterday I wrote a post reporting that a bunch of AA pilots have launched their own Web site aimed at giving upset AA travelers a forum to air their complaints about the airline's service.

No word yet on whether the AA blog is planning to go toe-to-toe with the pilots' site.

Filed under: Blogs, Airlines

Search Travel Deals

Add your comments

Your comments:

Remember me

E-Mail me when someone replies to this comment

Please keep your comments relevant to this blog entry. Email addresses are never displayed, but they are required to confirm your comments.

When you enter your name and email address, you'll be sent a link to confirm your comment, and a password. To leave another comment, just use that password.

To create a live link, simply type the URL (including http://) or email address and we will make it a live link for you. You can put up to 3 URLs in your comments. Line breaks and paragraphs are automatically converted — no need to use <p> or <br /> tags.