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What Northwest Airlines wrote to me
As a person with oodles of frequent-flier miles, you can bet when I read about Northwest's merger with Delta our miles flashed before my eyes and headed down a drain until I mentally fished them out. Should we book that flight to Copenhagen, Denmark even though we're holding out for Asia next summer?
When I headed to my in-box, there was an e-mail from Northwest Airlines telling me not to worry about my World Perks miles and Elite status. They are safe and will not be affected by the merger. The message also pointed out that this merger will give me more options to use those miles because of the increase of the routes and the global reach. What I want is for them to fly to Vietnam.
I'm glad that Northwest sent me a warning along with the time frame of when changes could occur. It does make me feel part of Northwest's radar--like possibly they care. Letting customers know what is going on is key in today's uncertain world. It instills confidence and keeps customers coming back.
A few year's ago, when we were flying Northwest to Taiwan and had to be rerouted to Honolulu due to engine failure, we were told what was going on during each step. It was clear that Northwest was prepared to make sure that we were comfortable and happy. The engine trouble resulted in a two-night stay at the Sheraton Waikiki with vouchers for breakfast and dinner--not too shabby. United Airlines lost my business because when the same thing happened on a flight from L.A. to Singapore, we were treated terribly. I have yet to forgive them.
Despite the e-mail, I'm not quite comfortable because our mile accumulation is a hefty amount that I'd hate to lose. I'm the type that hoards for a better day. That day might be now. I've started looking into that Denmark trip just in case. As Grant also wrote, better play it safe to not be sorry later.
Filed under: Business, Denmark, United States, Airlines, Transportation, Travel Deals
Reader Comments (Page 1 of 1)
The Flying Critic Apr 15th 2008 3:17PM
Northwest and Delta have certainly done a great job marketing the merger as soon as it was announced. From the sharp http://www.newglobalairline.com/ website to their quick e-mails to frequent flyers and corporate account customers - they are doing everything right so far. But with their pilot and other labor issues and regulatory approval it is going to get bumpy.
Moody75 Apr 15th 2008 3:33PM
Read the fine print:
NWA platinum elite now gets 125% mileage bonus.
After merger that will be reduced to 100%
Ahmad Halabi Apr 15th 2008 7:26PM
Lets all be honest, NWA is a good airline, Delta is not, and we all know that Delta is the bigger player in this merger so to all of us NWA loyals forget about NWA, its time to find a new airline to travel on.
If i would start here and tell ya my stories with Delta you would cry "and I will too", its about as bad of an airline as of its hub in Atlanta, so to all ya worldperk members, CASH OUT AND GET OUT.
Jon Apr 15th 2008 9:45PM
That is pretty high class to be put up at the sheraton waikiki, it is beautiful. this changes my mind about airlines!