Delta passenger gets half of a seat
Overweight airline passengers are a tricky issue. Some airlines stipulate that extra large passengers must pay more, sometimes even the price of two tickets, as they take up additional space. This obviously leads to a mess of questions regarding discrimination and customer service. Recently the Canadian Transport Authority mandated that national carriers were not allowed to institute a "fat surcharge." Yet these kinds of decisions don't do much to quell a complicated situation. Take the recent case of Julie from Henderson, Nevada.
Julie wrote in to MSNBC's Travel Troubleshooter with a complicated query. On a Delta flight from Philadelphia to Atlanta, Julie was placed next to a very large woman, who was filling up not only her own space, but also half of Julie's. Much to Julie's dismay, there was no extra room in first class or in the rest of the plane. The flight attendant's solution? "Find a cute boy or girl" and sit in their lap.
As ridiculous as that statement probably sounds, Julie's predicament is not uncommon, and when planes are fully booked there are not any simple solutions. When she emailed Delta to complain about paying for a whole seat and only getting half of one, they politely responded by thanking her for the input but that the airline could not do anything about it. I personally would feel pretty frustrated if I paid for a full price ticket and then had to squeeze myself into half of a seat; a lot of people would.
Should Delta be held responsible? What do you think the solution to the complicated question of overweight travelers in the sky is?





















Reader Comments (Page 1 of 5)
Feb 1st 2008 @ 3:11PM
Robobagins said...
Airlines and TSA's fault. An overweight person could get trapped in their seat during an emergency, or block access for other folks. Maybe it's time for a regulation on seat width?
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Feb 1st 2008 @ 3:26PM
Anna Brones said...
Looking at it from a security stand-point is a great way to go about answering this question. I agree that regulating seat width would be an interesting idea, but I think airlines are all about making money, and I have a feeling that bigger seat width equals less seats, which in turn equals less profit.
Apr 8th 2008 @ 4:15PM
Axella said...
Regarding airplane seats - I was stuck on a plane once, next to a 300 pounder... His fat spilled over into my seat area, and I had to sit for 6 hours with this guy's belly and thigh blubber squishing me. Very unpleasant. When someone gets to that size, morbidly obese where they really do require two seats (but only buy one), they should be made to sit in special larger seats which cost more money because not only would it be fair for the people stuck sitting next to them - it also becomes a weight and balance issue for the airplane. People that size equal a person plus two baggage allowances - in addition to the baggage they're normally allowed. So while I have to pay $100 in "excess baggage" fees to bring my guitar along when, as a musician, I need to, this person carries the equivalent of several guitars, in blubber, free-of-charge. Not fair. When people check in, they should have to stand on the scale with their luggage.
I'm not anti-fat people - I could stand to lose a few lbs, but thankfully, I can still be contained in one seat. I would be ashamed if I couldn't, and mortified at the thought of squashing another person for an entire flight.
Feb 1st 2008 @ 3:44PM
Peter Zimmermann said...
Just like charging for oversize/overweight bags the airlines should charge extra for oversized/overweight passengers.
Anyone requiring more than a 17-inch airline seat, which seams to be the standard for coach class should be required to buy an additional seat at the time they make reservations.
If someone oversized shows up at the airport without having purchased an extra seat in advance they should be required to do so at the airport. If the flight is sold out, they should be denied boarding.
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Apr 8th 2008 @ 3:27PM
janiempcutler said...
I am with you, Peter. That would be one of my worst nightmares. Buy 2 seats!
Aug 3rd 2008 @ 12:33PM
Unwilling traveler said...
Good suggestion Peter, but you forget that it's not only seat width at the bottom that is an issue. Overweight women will overlap at the bottom but overweight don't tend to carry their extra weight in their butt and thighs, it's more belly and shoulders involved with them. I have sat more often next to big men who are fine to fit in the bottom of the seat but take up half of the back of my chair with their shoulders and arms.
Feb 1st 2008 @ 3:45PM
Jen said...
Airlines are definitely responsible for ensuring that passengers recieve the seat they paid for. I wonder if Chris Elliot could get her money back.
Obese passengers should be offered two seats at the cost of one BUT only until airlines revise their policies offering larger seats for safety reasons, perhaps at a slightly higher price (10-20%) like plus size clothes.
Much like I'm sure a larger person would rather pay extra to not have to squish into too small clothes, I bet they would voluntarily book a bigger seat if the price was within reason.
Another blog recently had a post where a woman paid for 2 seats because she was large, and the person on the other side of the spare seat hogged it and the stewardess did nothing!
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Apr 8th 2008 @ 4:10PM
Nancy said...
I am a plus sized person. I was denied carry on luggage (different airline) and pulled out of the boarding line because I vocalized the fact that others - men with brief cases and laptops AND duffle bags; women with babies with diaper bags, handbags and over night bags - were allowed on the plane. I did get to board the plane minus my carry on luggage but then the same stewardess and manager were indignant that I would not trade my window seat with a person who wanted to sit closer to some acquaintance. I KNOW that I was discriminated against because of my size because the manager told me that the plane was already overweight.
I am not gargantuan. I do fit between the arm rests. I do not overlap into the next seat. I will refuse to fly if "overweight" people have to buy two seats. I will refuse to fly if the price of my seat becomes more due to my size. Airlines should enlarge ALL seats and increase the prices of all tickets. Comfort AND safety would be justification for an increase in costs. First class seats cost more anyway. Should people who have medical issues be penalized? Perhaps I do not want to sit next to a cachetic person with gastroentestinal problems...or an odiferous smoker. Period.
Feb 1st 2008 @ 3:55PM
Larry M said...
The flight attendants solution wasobviously not serious nor a practical solution, since two adults cannot share one seatbelt.
Since larger people, whether they are overweight or very tall or exceed the parameters of maximum size that the seat was engineered for, fall into a separate "class" of passenger. People who require more comfort travel first class. Then there is "business class". Perhaps a section designed for larger, not necessarily overweight travellers (how about & 7' basketball players?) could be created. This could not be considered a "fat tax". Seats for undersized people could be engineered , too, thereby fitting the same number of passengers into the same space. They could call it something benign like" special seating".
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Feb 1st 2008 @ 4:06PM
Craig said...
What if two people traveling together fit into two different categories of your special seating? For example, a full-sized adult and his small child.
Feb 1st 2008 @ 5:29PM
Mr. Lee said...
I agree, that is a very good idea. At 5' 2", 90 lbs, I would likely need a booster seat to fly commercial- I've avoided it for that specific reason.
Apr 9th 2008 @ 12:59AM
passerby said...
I'm 6'4" and large framed but do fit the seats width-wise. However, It can be a very uncomfortable flight when the person in front of me puts the seat back against my knees. I would pay a little extra to have more leg room. Maybe the airlines could have some rows that would be held for larger folks and only released after the other "normal" seats are sold out. I always hope to get an exit row but they are usually occupied by people who don't need the room. I was once on an Air France flight where I was so squeezed in from all sides that I started to get an anxiety attack. Thankfully, the cabin staff let ride across the ocean sitting in the crew's jump seat. They were great
Feb 1st 2008 @ 4:03PM
BLR said...
The flippant attitude of the Delta flight attendant, saying to find a cute boy or girl and sit in their lap, was rude and inexcusable. If it truly was a case of only having half a seat, the person who should have been made to suffer (wait for a later flight where there was more room) was the overweight person infringing on Julie's space. Not Julie! And since this would have been obvious prior to take off, the overweight person should have been taken from that flight to await another flight. Additionally, the size of seats need to be reassessed. You do not have to be 'overweight' to be uncomfortable in some of those seats! The airlines/buses/trains/etc. need to face the cold hard facts that mose people are not a size 2 (as pertaining to women's sizes) and the seats need to be a more realistic size. As far as requiring a person to purchase two seats, who will be the judge and what magic number will be the deciding factor in requiring two seats over one seat? Perhaps, if the cost of the second seat for an overweight person was not so prohibative (as in double the price) an overweight person would be more amenable to purchasing the second seat for their own comfort as well as the comfort of anyone who would be sitting next to them. Perhaps an increase of 25-50% in cost could be arranged.
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Jun 20th 2008 @ 8:55PM
Chris said...
I don't know why you expect me to pay more because some people have a large width Nancy. This country has a problem with portion control, processed foods, and lack of exercise. Those of us who still believe these things are important should be burdend? I am already tired of subsidizing Medicaid/Medicare to treat those who overeat and are plagued by heart disease.
I am 6'7" tall (a large person), and I eat well and move around and avoid potato chips and comfortably fit in the standard width coach seat. Now, I cannot make myself shrink as you can, so can I expect you to pick up the tab for the extra legroom I so desire?
People in this country need to lose weight. If they don't want to, that is fine. However, don't impose on me.
Feb 1st 2008 @ 4:21PM
susan said...
Large people should be responsible and tell the airline or agent when booking the flight about their size. They should be more respectful than to expect others to sit very uncomfortably because of their problem. Take care of the problem in advance, because you will not share my seat.
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Feb 1st 2008 @ 9:28PM
Martin said...
You're truely right. People who don't fit the public image of normal should be excluded from all activities. Sounds like 1939 revisited.
Feb 4th 2008 @ 10:56PM
adam said...
when a fatty gets on a ride at an amusement park and they cant fit do they let that person ride anyway? if you are too big for the coach seat on the plane they should pay for the extra space in first class or charter a plane. why should normal sized people suffer? why does everything have to always be so "PC"? Its as if the super fat people dont know they are fat. come on now, if you are FAT you know it. stop sugar coating it people! airlines get the problem fixed or create a new fatties only section!
Feb 4th 2008 @ 11:25PM
AMO said...
Adam, it's not always about being PC, it's about not being cruel or discriminatory. I do agree that the folks that are that much overweight need to let the airlines know in advance or forefit their seats for a later flight. Just as we all need to be aware of other's rights/feelings, etc., so should they be aware of ours.
On that note, being derogatory toward ANYONE is wrong. It seems that it's illegal to rag on anyone due to race, color, religion, gender, age, etc., but it's perfectly ok to rag on the mentally ill or overweight folks. Some folks are overweight because of medications or health issues, and some - like me - are overweight because they just don't take care of themselves. It doesn't mean we're all big fat pigs that eat constantly, nor do we WANT to be overweight.
Also note the politeness of this post. Despite the absolutely RUDE and cruel things you said, I have not once been rude in return, no matter how many "F you's" are screaming in my mind. Smile and try not to be so nasty all the time. You'll feel better, guaranteed!
Feb 1st 2008 @ 4:33PM
Barbara said...
We recently went on a helicopter trip on Kauai. Every passenger was told in advance that weight over 300lb would require the purchase of a "comfort seat", at one half the regular charge., in addition to his regular seat. Before the flight, everyone was weighed(no passengers saw the actual weights), and one tall,large man paid for the extra comfort seat. Everyone on board was comfortable and never wanted the flight to end.
This was a perfect solution to the concerns about being smooshed on regular flights, let alone on a helicopter flight.
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Feb 1st 2008 @ 4:50PM
Nita said...
Some people are larger than others and the airline seat sizes are not accommodating to all sizes. Unfortunately, for Julie, she was treated with complete disdain by the flight attendant. Delta airlines customer service as a whole is lacking. I do not think I have ever been completely satisfied. As far as Julie is concerned, Delta should refund the price she paid for the ticket and reprimand the flight attendant. Next time, maybe the flight attendant should sit next to a large person for the entire flight so she can see how it feels.
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