Holiday Travel Hell Part 3: If you book with Payless Car Rental, make sure your flight is on time
As I've written over the past few days, my and my sister Ali's trip to Tampa started about fairly rocky. There was the disinterested and blatantly untruthful American Airlines customer service agent, and then the lost car rental reservation with Expedia and Payless Car Rental (we still don't know who to blame, but Exepedia eventually worked it out for us).
But while I sat around the Payless Car Rental office, watching a TV blaring Fox News and learning new swear words from Ali, I witnessed half a dozen clients come to Payless to pick up a car, only to learn that their reservation had been cancelled because the customer was late. Payless employees maintained that reservations are only held for four hours after the original booking time. No cars were left once the reservation was cancelled, so travelers had to take the shuttle back to the airport and start over with a different agency. This was December 28th, right in the middle of the holiday season, and I couldn't help but feel sorry for travelers that were late for their reservation through no fault of their own -- flights were delayed and connections missed, as I knew well. One couple was late because their luggage was lost, and they had even called Payless to let them know they'd be late.



Why this list of angry U.S. cities makes me laugh - I don't know? Could it be that Orlando, the very home of Disney World's Magic Kingdom and Mickey Mouse ranks number one for some bizarre reason? Maybe it's because my city (Tampa, FL) ranks 12 and the near by St. Petersburg, FL comes in second? So my first question is this - what's up with all the anger Florida?




















