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5 airlines with great in-flight services in economy class

5 airlines with great in-flight services in economy class Jan 9th, 2012 at 8:30AM: Last week, I spent 13 hours desperately trying to fall asleep on a Thai Airways flight from Bangkok to London; my economy class seat didn't have a personal entertainment system and the cabin monitor was pitch black from my angle. The week before, my sister took a red-eye United Airlines flight from Honolulu to San Francisco without the benefit of a pillow, blanket, or snack. For many ...

Americans leave an average of 11 vacation days on the table each year

Americans leave an average of 11 vacation days on the table each year Nov 14th, 2011 at 11:30AM: We've spent the past two weekends trying to plan a last-minute pre-holiday getaway and keep coming to the same conclusion ... it's just too busy at the office to take time off right now. Turns out, we're not alone - a recent Harris Interactive study conducted on behalf of JetBlue Airways found that 57% of working Americans will have unused vacation time at the end of the year, and most of them ...

FAA stops collecting airfare taxes -- and the airlines cash in

FAA stops collecting airfare taxes -- and the airlines cash in Jul 23rd, 2011 at 1:30PM: Recent budget woes in the legislative branch of our US government have been creating a cascade of disruptions, and the most recent hiccup involves the Federal Aviation Administration (FAA). Without proper agreement on a fiscal plan moving forward, the government has been forced to shut down a portion of the agency, most notably the section that collects taxes on our domestic airplane tickets. ...

Airline industry best and worst of April 2011

Airline industry best and worst of April 2011 Jun 8th, 2011 at 8:00AM: The most recent U.S. Department of Transportation data is out, and it's time for the airlines to brace themselves. The good, the bad and the ugly can be discerned from the data, and numbers are notoriously poor at showing excuses (I mean, "underlying reasons"). So, let's start with what looks good. Hawaiian Airlines is most likely to get you to your destination on time, leading U.S. carriers ...

Alaska's ports of entry undergo major facelifts

Alaska's ports of entry undergo major facelifts Jun 7th, 2011 at 5:30PM: Visitors returning to Alaska will notice some major changes at several airports across the state. Terminals in Juneau, Anchorage and Fairbanks have undergone some dramatic changes recently that should make traveling through the major ports of entry go more smoothly. The Juneau International Airport in the state capital has a newly renovated terminal with higher ceilings, more windows, ...

2011 Airline Quality Ratings - AirTran at number one

2011 Airline Quality Ratings - AirTran at number one Apr 5th, 2011 at 10:00AM: The 2011 Airline Quality Ratings (AQR) were just released, and AirTran topped the list at number one. The Atlanta based air line got top marks in the study that accounts for on time arrivals, mishandled baggage, complaints, and other metrics. The study only includes airlines in the United States and provides interesting statistics about the overall quality of domestic air travel. The main form ...

Former TWA terminal at JFK airport could become boutique hotel

Former TWA terminal at JFK airport could become boutique hotel Feb 7th, 2011 at 9:00AM: It appears second chances do exist in the travel industry. The Wall Street Journal reports that the former TWA terminal at New York's JFK airport might re-open in the form of a boutique hotel. The terminal was first opened in 1962 and welcomed travelers into the international port, but was closed in 2001 when American Airlines bought TWA, according to USA Today. The rumor around the airport ...

Which airline charged more than $500 million in cancellation fees?

Which airline charged more than $500 million in cancellation fees? Dec 14th, 2010 at 8:00AM: There isn't as much money in cancellations as there is in baggage fees, it seems. So far, close to $2.6 billion has been charged for bags this year (with three quarters measured), and U.S. airlines have only racked up $1.7 billion in cancellation fees. And, as usual, there's one culprit that consumes around 30 percent of this, with the top five airlines accounting for more than 80 percent of ...

Which airline made the most money on baggage fees?

Which airline made the most money on baggage fees? Dec 13th, 2010 at 2:30PM: Last year, baggage fees were used by airlines to make up for lost fare revenue, as the recession kept people on the ground. This year, it's just been a great source of extra revenue, as passenger traffic and fares are up – and the fees haven't gone away. Almost all airlines are getting in on the action, some more egregious than others. Well, data for the third quarter of 2010 is in, and ...

Airlines, airports and passengers: nothing but gains this year [INFOGRAPHICS]

Airlines, airports and passengers: nothing but gains this year [INFOGRAPHICS] Dec 10th, 2010 at 12:00PM: There are a whole lot more of us flying this year: 4.3 percent more, to be exact. That's the increase in domestic air traffic from September 2009 to September 2010, according to the latest data from the U.S. Department of Transportation. In that month, U.S. airlines had 57.3 million passengers, leading to the largest year-over-year gain since September 2007. Meanwhile, international passenger ...

Former flight attendant feels overwhelmed and tubby

Former flight attendant feels overwhelmed and tubby Dec 9th, 2010 at 2:00PM: During a visit at the Queens Criminal Court to report on his substance abuse treatment progress, former JetBlue flight attendant Steven Slater said, "I am a little overwhelmed." He added, "I'm trying to stay focused and organized and keeping my priorities straight," according to the NY Post. The former flight attendant was ordered into counseling as part of a plea agreement to two counts of ...

Are airlines bad for your health? Five perspectives on plane food

Are airlines bad for your health? Five perspectives on plane food Nov 30th, 2010 at 3:30PM: Lately, it seems like the easiest way to lose weight is to fly regularly. There isn't much to munch on in the skies, as airlines have cut back on just about anything that looks like an amenity. Fatty foods have been replaced by none at all, which is great for your waistline, right? It turns out that you can still pork up on a plane, even if you think the dismal state of customer service ...

Airlines add seats on optimism for 2011

Airlines add seats on optimism for 2011 Nov 29th, 2010 at 3:00PM: Do you think body scanners and TSA groping will keep people off planes next year? Well, the airlines don't think so! Carriers are adding seats and flights, according to USA Today, in the hopes that the travel industry will continue to improve in 2011 as it has in 2010. Through November this year, the top 10 airlines in the United States added 2.7 percent more seats for passengers than they had ...

JetBlue adds General McChrystal to board of advisors

JetBlue adds General McChrystal to board of advisors Nov 10th, 2010 at 2:00PM: He's no longer flying military ... and he's budget-conscious too! JetBlue announced yesterday the addition of General Stanley A. McChrystal to their corporation's board of directors. "We are honored to have Gen. McChrystal join our airline's leadership ranks," said Dave Barger, CEO and president of JetBlue. "As we enter our second decade and continue to grow in new directions, the fresh ...

Airline profits may mean more elbow room for a little while

Airline profits may mean more elbow room for a little while Oct 24th, 2010 at 10:00AM: The airline industry wants to thank you. Last year, it was mired in despair. The post-financial crisis recession left the carriers beleaguered and desperate for a turn of fortune. Corporate and leisure travel had fallen precipitously, and doubling down on extra fees, though prudent for profits, alienated both those considering a flight and the passengers with little choice but to hit the road. The ...

Steven Slater's home burglarized by partner's brother: insult added to injury

Steven Slater's home burglarized by partner's brother: insult added to injury Oct 21st, 2010 at 3:30PM: If Steven Slater was going to use the cash under his mattress to repay JetBlue, he needs to put together another plan. The day after he plead guilty to a felony charges (which could be knocked down to misdemeanors in year), it was revealed that the former flight attendant's home was robbed. John Rochelle, Slater's partner's brother, is accused of having absconded with a laptop, printer and ...

Former JetBlue Flight Attendant Steven Slater pleads guilty

Former JetBlue Flight Attendant Steven Slater pleads guilty Oct 20th, 2010 at 1:30PM: For putting lives at risk – rather hypocritical for a person who's supposed to be in the "safety business" – he faced felony charges for criminal mischief, reckless endangerment and trespassing. He faced up to seven years in prison. By pleading guilty, Slater will only serve a year in a mental health and alcohol/substance abuse treatment center, instead of the one-to-three-year ...

Flight attendant Steven Slater may avoid jail

Flight attendant Steven Slater may avoid jail Oct 19th, 2010 at 12:00PM: Steven Slater, the JetBlue flight attendant who popped the slide and grabbed a beer after an altercation with a passenger, is scheduled to appear in court today. According to a report on Fox 5 New York (broadcast), he's expected to plead guilty. The Associated Press reports that he may be eligible for an alternative sentencing program, such as treatment or community service (depending on his ...

Airline fees never going away, $1.2 billion in first half

Airline fees never going away, $1.2 billion in first half Oct 19th, 2010 at 11:00AM: In the first six months of 2010, U.S. airlines raked in $1.2 billion – and that's just from change and cancellation fees. The industry is on track to see $2 billion in revenue just on ticket-related fees this year. According to the Bureau of Transportation Statistics, here's where the money's going: Delta had the most at $347.1 million in the first half of 2010 American Airlines was ...

JetBlue's New York jet celebrates the New York Jets

JetBlue's New York jet celebrates the New York Jets Oct 14th, 2010 at 10:00AM: Okay, there is no shortage of colors and plays on words in this new partnership deal. The New York Jets will actually have a New York jet flying in and out of the city soon. The team, which sports green in its logo and on its uniforms, is even overtaking the color of its partner, JetBlue. One of the carrier's jets will be painted in the football team's colors. JetBlue is also offering DirecTV's ...

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