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Best U.S. Airlines: 2013 Edition Unveiled By Airfarewatchdog

Best U.S. Airlines: 2013 Edition Unveiled By Airfarewatchdog Nov 12th, 2013 at 10:30AM: Flickr/InSapphoWeTrust Eight weeks remain in 2013-including the busy holiday travel season-but apparently Airfarewatchdog has seen enough. Last week it announced its picks for the best, and worst, U.S. airlines of the year. The top three were Frontier, Virgin America and JetBlue with United ranking last. For criteria, Airfarewatchdog looked at canceled flights, on-time arrivals, mishandled...

Iconic Airports: Where Are They Now?

Iconic Airports: Where Are They Now? Oct 14th, 2013 at 3:30PM: Original LAX plan, courtesy LA World Airports Flight Path Learning Center Yesterday, I went out to JFK Airport with no flight to catch and no visitors to greet. It was the annual Open House New York event, where private buildings and homes all over the city open to the public for a few hours, and it was a last chance to see the iconic TWA Flight Center before it is turned into a hotel. (You can...

How Can Airline Websites Improve?

Sep 6th, 2013 at 12:30PM: I recently visited the mobile website for midwest-based Sun Country Airlines, where I could check a flight status, view schedules or check my itinerary. Basically everything except what I came to do: book a flight. The confusing, unattractive, user-unfriendly design of airline websites is a common complaint of travelers, and a problem that the designers at Fi (Fantasy Interactive) have...

Low-Cost Carrier JetBlue Is Going Luxury With Sleeper-Seat Cabins

Low-Cost Carrier JetBlue Is Going Luxury With Sleeper-Seat Cabins Aug 6th, 2013 at 10:55AM: John Murphy, Flickr Remember back when JetBlue launched and everyone got excited about a low-cost carrier which would still provide a personal television screen for all of its passengers? Well, those days are officially over. Next year, JetBlue will be introducing premium seats on some of its planes, a major shift for an airline that has branded itself as a low-cost carrier. But while running...

Everything You Need To Know About Flying With An Infant Turning 2

Everything You Need To Know About Flying With An Infant Turning 2 Mar 13th, 2013 at 11:00AM: After flying with an infant to over a dozen countries and on nearly 50 flights in her 20 months, I figured I pretty much have baby travel down to a science, as much as you can call it "science" when dealing with a person who is often unpredictable and doesn't respond to reason. While each flight gets more challenging, I'm relishing this travel time before she has opinions on where to go and...

JetBlue Shows Us The Google Glass Enhanced Future Of Travel

JetBlue Shows Us The Google Glass Enhanced Future Of Travel Mar 3rd, 2013 at 8:00AM: Since its recent public unveiling, Google Glass has continued to generate a lot of buzz amongst the gadget obsessed, many of whom are looking forward to the release of the high-tech headset. The device, which pairs with a smartphone to collect data, provides a host of information on a tiny LCD screen that is suspended in the peripheral vision of the wearer. In the demo video that Google released...

Trouble Booking Post-Sandy Air Travel? Try Using Twitter

Trouble Booking Post-Sandy Air Travel? Try Using Twitter Oct 31st, 2012 at 7:00AM: The other day, a friend spent 40 minutes on the phone trying to rebook a trip from Orange County to New York City, only to have his request denied. But when we tried reaching out to the airline on Twitter, it took only 10 minutes for a response. After a few 140-character direct messages back and forth, we successfully switched flights within the hour. Twitter can be a fast, easy and efficient...

Airline Fees: You Get What You Pay For Or Weapons In Travel Class Warfare?

Airline Fees: You Get What You Pay For Or Weapons In Travel Class Warfare? Jun 29th, 2012 at 1:00PM: Last month, the media was abuzz over increased airline fees for pre-assigned seating, with many concerned that it would especially affect families who want to sit together for no additional cost. Even New York Senator Chuck Schumer got involved, asking airlines to waive fees for families traveling with children. Rather than look for victims or call airlines "anti-family," however, look at the...

Babies and first class: why is this an issue?

Babies and first class: why is this an issue? Mar 12th, 2012 at 3:00PM: Earlier this week, I saw a story about babies and first class air travel posted on Facebook. The Facebook poster asked our own Heather Poole (flight attendant, mother, and new book author!) for her thoughts on the story, and she replied, "I'm fine with babies in first class. Usually they just sleep." Columnist Brett Snyder is a frequent flier and new dad wondering if he should use miles to upgrade...

5 airlines with great in-flight services in economy class

5 airlines with great in-flight services in economy class Jan 9th, 2012 at 8:30AM: Last week, I spent 13 hours desperately trying to fall asleep on a Thai Airways flight from Bangkok to London; my economy class seat didn't have a personal entertainment system and the cabin monitor was pitch black from my angle. The week before, my sister took a red-eye United Airlines flight from Honolulu to San Francisco without the benefit of a pillow, blanket, or snack. For many...

Americans leave an average of 11 vacation days on the table each year

Americans leave an average of 11 vacation days on the table each year Nov 14th, 2011 at 11:30AM: We've spent the past two weekends trying to plan a last-minute pre-holiday getaway and keep coming to the same conclusion ... it's just too busy at the office to take time off right now. Turns out, we're not alone - a recent Harris Interactive study conducted on behalf of JetBlue Airways found that 57% of working Americans will have unused vacation time at the end of the year, and most of them...

FAA stops collecting airfare taxes -- and the airlines cash in

FAA stops collecting airfare taxes -- and the airlines cash in Jul 23rd, 2011 at 1:30PM: Recent budget woes in the legislative branch of our US government have been creating a cascade of disruptions, and the most recent hiccup involves the Federal Aviation Administration (FAA). Without proper agreement on a fiscal plan moving forward, the government has been forced to shut down a portion of the agency, most notably the section that collects taxes on our domestic airplane tickets. ...

Airline industry best and worst of April 2011

Airline industry best and worst of April 2011 Jun 8th, 2011 at 8:00AM: The most recent U.S. Department of Transportation data is out, and it's time for the airlines to brace themselves. The good, the bad and the ugly can be discerned from the data, and numbers are notoriously poor at showing excuses (I mean, "underlying reasons"). So, let's start with what looks good. Hawaiian Airlines is most likely to get you to your destination on time, leading U.S. carriers...

Alaska's ports of entry undergo major facelifts

Alaska's ports of entry undergo major facelifts Jun 7th, 2011 at 5:30PM: Visitors returning to Alaska will notice some major changes at several airports across the state. Terminals in Juneau, Anchorage and Fairbanks have undergone some dramatic changes recently that should make traveling through the major ports of entry go more smoothly. The Juneau International Airport in the state capital has a newly renovated terminal with higher ceilings, more windows,...

2011 Airline Quality Ratings - AirTran at number one

2011 Airline Quality Ratings - AirTran at number one Apr 5th, 2011 at 10:00AM: The 2011 Airline Quality Ratings (AQR) were just released, and AirTran topped the list at number one. The Atlanta based air line got top marks in the study that accounts for on time arrivals, mishandled baggage, complaints, and other metrics. The study only includes airlines in the United States and provides interesting statistics about the overall quality of domestic air travel. The main form...

Former TWA terminal at JFK airport could become boutique hotel

Former TWA terminal at JFK airport could become boutique hotel Feb 7th, 2011 at 9:00AM: It appears second chances do exist in the travel industry. The Wall Street Journal reports that the former TWA terminal at New York's JFK airport might re-open in the form of a boutique hotel. The terminal was first opened in 1962 and welcomed travelers into the international port, but was closed in 2001 when American Airlines bought TWA, according to USA Today. The rumor around the airport...

Which airline charged more than $500 million in cancellation fees?

Which airline charged more than $500 million in cancellation fees? Dec 14th, 2010 at 8:00AM: There isn't as much money in cancellations as there is in baggage fees, it seems. So far, close to $2.6 billion has been charged for bags this year (with three quarters measured), and U.S. airlines have only racked up $1.7 billion in cancellation fees. And, as usual, there's one culprit that consumes around 30 percent of this, with the top five airlines accounting for more than 80 percent of...

Which airline made the most money on baggage fees?

Which airline made the most money on baggage fees? Dec 13th, 2010 at 2:30PM: Last year, baggage fees were used by airlines to make up for lost fare revenue, as the recession kept people on the ground. This year, it's just been a great source of extra revenue, as passenger traffic and fares are up – and the fees haven't gone away. Almost all airlines are getting in on the action, some more egregious than others. Well, data for the third quarter of 2010 is in, and...

Airlines, airports and passengers: nothing but gains this year [INFOGRAPHICS]

Airlines, airports and passengers: nothing but gains this year [INFOGRAPHICS] Dec 10th, 2010 at 12:00PM: There are a whole lot more of us flying this year: 4.3 percent more, to be exact. That's the increase in domestic air traffic from September 2009 to September 2010, according to the latest data from the U.S. Department of Transportation. In that month, U.S. airlines had 57.3 million passengers, leading to the largest year-over-year gain since September 2007. Meanwhile, international passenger...

Former flight attendant feels overwhelmed and tubby

Former flight attendant feels overwhelmed and tubby Dec 9th, 2010 at 2:00PM: During a visit at the Queens Criminal Court to report on his substance abuse treatment progress, former JetBlue flight attendant Steven Slater said, "I am a little overwhelmed." He added, "I'm trying to stay focused and organized and keeping my priorities straight," according to the NY Post. The former flight attendant was ordered into counseling as part of a plea agreement to two counts of...

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