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Spirit Airlines discloses real consequences of poor customer service

Spirit Airlines discloses real consequences of poor customer service Sep 24th, 2010 at 10:00AM: If you ever want the truth about anything, the smartest thing you can do is follow the money. Cash doesn't lie, regardless of the people who are wielding it. So, if you don't think airlines have any real risk because of poor customer service – that everyone just expects and lives with the worst – it pays to check out the recent Spirit Airlines financial filing. Spirit is looking to ...

Airline recession will continue into 2010, good news for passengers

Airline recession will continue into 2010, good news for passengers Dec 16th, 2009 at 4:00PM: The airline industry must be excited to see 2009 coming to a close. It was a year of route cuts, perk cuts and abuse from passengers over all kinds of sacrifices in the cabin ... and a genuine commitment to fees for extra bags. The global financial crisis triggered in September 2008 hit the travel industry with extra severity, forcing airlines, famous for not being able to generate easy profits ...

Virgin America: Financials prove service makes a difference

Virgin America: Financials prove service makes a difference Dec 12th, 2009 at 3:00PM: We've all gotten used to bailing out airlines that can't figure out how to take care of their paying customers, operate profitably or otherwise get their respective acts together. And, there really isn't much hope of this situation changing. To be an airline, in general, is to be dysfunctional ... until you look at the new entrant, Virgin America. The privately held carrier announced on Friday ...

South by Southeast: How to budget for long-term travel

South by Southeast: How to budget for long-term travel Oct 12th, 2009 at 9:30AM: tweetmeme_url = 'http://www.gadling.com/2009/10/12/south-by-southeast-budgeting-for-long-term-travel/'; tweetmeme_source = 'Gadling'; Welcome back to Gadling's new series about Southeast Asia, South by Southeast. Starting in October, I'll be spending the next four months traveling through this much-discussed destination. But as exciting as it is to travel for several months, you can't just get ...

US Helicopter suspends 8-minute service from airports to NYC

US Helicopter suspends 8-minute service from airports to NYC Sep 29th, 2009 at 11:00AM: New York jet-setters short on time got some bad news last week. US Helicopter, which previously offered 8-minute helicopter flights from two local airports to Manhattan, announced on Friday that it is suspending service. The chopper company offered flights for $159 each way from JFK and Newark airports to the Wall Street or Midtown West heli-pads in New York City, but has ceased operations due ...

Continental pilot pension scam, nine disappointed pilots

Continental pilot pension scam, nine disappointed pilots May 24th, 2009 at 12:00PM: Continental Airlines is looking to cash in on pilots who cashed in on a divorce scam. The pilots used sham divorces to divert more than $10 million to their ex-spouses. Post-divorce, the exes cashed in on retirement benefits, and the fliers could stay in the sky – and keep earning. It's really pretty simple. A couple divorces. The pilot assigns all pension benefits to the ex-spouse. Then, ...

Memorial Day travel surge to be followed by silence

Memorial Day travel surge to be followed by silence May 13th, 2009 at 1:00PM: So, there are two visions of the near future: one immediate, the other a bit further out. For Memorial Day, expect to see plenty of traffic, thanks to a drop in gas prices, according to AAA. More than 10 percent of the country's population – north of 32 million people – is expected to ht the road (though some will take planes). This stands in stark contrast to last year, when it cost ...

March airline plunge softens in April

March airline plunge softens in April May 9th, 2009 at 3:00PM: Passenger traffic is still falling. That's not going to change for a while. But, the decline slowed in April, signaling that the prolonged sharp dips may be behind us. Some optimists even believe that the worst is over – though I maintain a healthy skepticism. Note the metric being used: passenger traffic. There's a lot of mileage between asses in seats and money in the bank. On a positive ...

See the financial crisis on this unusual Wall Street tour

See the financial crisis on this unusual Wall Street tour Apr 28th, 2009 at 5:00PM: It's rare that you get a guided tour through still unfolding carnage. Imagine walking through Aceh right after the tsunami or New Orleans while the rains from Katrina still fell. Lower Manhattan's financial crisis tour doesn't involve as much bad weather or physical danger, but it does give you the chance to learn about the most profound financial disaster in decades in the place where it all ...

Momentum around meeting cancellations

Momentum around meeting cancellations Apr 14th, 2009 at 6:00PM: Meetings and conventions aren't just falling ... they're actively being canceled. While it's easy to write this off as the erosion of a wasteful corporate perk, it translates to genuine financial crisis for the travel industry. Over the past six months, 402 conventions and meetings have been canceled in Las Vegas alone. According to the Las Vegas Convention & Visitors Authority, this ...

Delta to investors: capacity to be cut

Delta to investors: capacity to be cut Mar 11th, 2009 at 10:30AM: Yesterday, Delta CEO Richard Anderson and President Edward H. Bastian sent a memo to its 70,000 employees announcing passenger capacity cuts. Distributed with the subject line, "Responding to a Worsening Economy," the memo outlines Delta's proposed changes that were planned for announcement at an investor conference later the same day. According to the memo, "In just the few months since we last ...

Gadling Take FIVE: Week of October 12- October 17

Gadling Take FIVE: Week of October 12- October 17 Oct 17th, 2008 at 3:30PM: This week Gadling picked up another blogger Mike Barish who considers Lunchables unusual food. When I browsed the week's offerings, money popped out as one of the prevailing themes. With the stock markets doing a roller coaster act, forgetting that the ups give riders a reprieve, it's no wonder. Scott's post on American Airlines possible plan to do àla carte pricing offers great ...

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