Mar 3rd, 2011 at 4:30PM: Delta Assist on Twitter has been a winning investment for the nation's largest carrier. By utilizing the social networking site, Delta has been able to cater a niche customer service product to a vociferous audience -- a product well lauded by the travel community.
Now, they're taking that success to Facebook. With the program that launches today, Delta plans to be the world's first mover in ...Click on a label to read posts from that part of the world.
deltaairlines posts
Delta Air Lines announces Delta Assist for Facebook
Mar 3rd, 2011 at 4:30PM: Delta Assist on Twitter has been a winning investment for the nation's largest carrier. By utilizing the social networking site, Delta has been able to cater a niche customer service product to a vociferous audience -- a product well lauded by the travel community.
Now, they're taking that success to Facebook. With the program that launches today, Delta plans to be the world's first mover in ...Delta airlines puts elderly woman on wrong flight due to boarding pass mix-up
Feb 23rd, 2011 at 1:00PM: In a Top 10 of phone calls you probably don't want to receive from an airport official: "Your grandmother was found in baggage claim."
Eighty-year-old Nefissa Yesuf's Sunday Atlanta to Dulles flight didn't go quite as planned. CNN reports that airline and airport staff failed to notice that a Delta employee had allegedly given her someone else's boarding pass by mistake. Yesuf, who is from ...Delta plane engine breaks apart over Port Everglades
Feb 20th, 2011 at 12:45PM:
A Delta plane heading to Minneapolis had to abort its journey from Fort Lauderdale- Hollywood International Airport today as one of the plane's engines broke apart in the air.
Pieces of the engine from the plane fell over Port Everglades where they are being recovered by investigators from the Broward Sheriff's Department after the 7:30am attempt to take off. The plane quickly returned to ...Five business travel challenges for small companies to overcome
Feb 17th, 2011 at 11:00AM: Regardless of economic conditions, owning and running a small business isn't easy. It's always tough to find clients, allocate your funds effectively and maximize your bang for the buck. And, business travel is a big part of this. When you go out on the road, you know you're committing some serious cash to the endeavor, and you want to make sure you get as much value out of it as possible.
Part ...Expanded Delta Airlines seating options excite tall (and cheap) travelers
Feb 14th, 2011 at 11:30PM:
Think about your last flight: Were you comfortable the whole time, or did you feel more like a sardine shoehorned into a tin can?I'm always the sardine – guess that's what I get for being six foot tall and cheap.That might be changing now, thanks to some old-fashioned airline innovation.
The Sydney-Morning Herald reports that Delta Airlines is getting ready to offer "economy comfort" ...Fuel truck has a "fender bender" with a Delta Air Lines plane at Laguardia Airport
Feb 14th, 2011 at 10:30AM:
No injuries were reported after a fuel truck clipped a Delta Air Lines plane at New York's Laguardia Airport Sunday, a Delta spokesperson said. The airline says all 106 passengers aboard flight 2879 were sitting down and the plane wasn't moving when the accident occurred.
The plane has since been removed from service and sustained wing damage. The flight, scheduled to depart for Fort ...
Breaking: Delta Air Lines to add Seattle's Best Coffee
Feb 8th, 2011 at 9:00AM:
You don't have to fly first-class to get the best coffee on Delta Air Lines. Starting March 1st, Delta's brand will be Seattles Best Coffee. That might not sound like a really big deal but it took a lot of work to make that happen.
Coffee is best when brewed with water that is 197 degrees, just shy of boiling. The problem with brewing coffee in flight (you were right, there was a problem) ...Delta Air Lines sends frontline staff back to charm school
Feb 3rd, 2011 at 11:00AM: We've all been there - standing face to face with an airline employee that has the customer service skills of a can of beans, completely unwilling to provide any form of assistance in a time of need.
According to the Vice President of Delta, his airline completely fit that description when they so badly failed at customer support last summer.
To fix things, he's sending 11,000 of his staff ...Delta Airlines kills another pet: kitten dies of cold in cargo hold
Jan 27th, 2011 at 12:30PM: After a pet death earlier this month, you'd expect Delta Airlines to inspect and improve its protocols for transporting animals.
Sadly, another pet has died after a flight on one of their jets - Snickers the (hairless) kitten was just eleven weeks old when she made the trip from Utah to Connecticut.
Her owner, Heather Lombardi paid just under $290 for the pet ticket, which included a $50 ...Judge blocks Sabre, gives American Airlines a break
Jan 11th, 2011 at 8:00AM: I guess it would make sense for American Airlines to turn to litigation. After all, this approach worked well against Orbitz.
Here's the situation: the battle between airlines and online travel agencies escalated from the beginning of November – with American's announcement that it would pull out of Orbitz – through the new year. The latest move was by global distribution system ...How pro athletes travel: Chick-fil-A sandwiches and 60 inches of legroom
Jan 8th, 2011 at 2:30PM:
Once you make it big in the world of pro-sports, traveling suddenly becomes a much more enjoyable experience. While most of the world stuffs itself into tiny seats hoping for a bag of pretzels, the world of chartered sports flights means a whole different level of luxury.
In the US, one of the largest operators of private sports charters is actually an airline you and I have ...Sabre tells clients of American Airlines drop, booking war is scorching
Jan 7th, 2011 at 9:00AM: Okay, we all saw this coming. The battle that was expected between airlines and online travel agencies as a result of improving market conditions has reached a high level of intensity, centered on American Airlines (with Delta playing a supporting role).
The situation is running deep, as both American and Delta have stepped back from online travel agencies (though for slightly different ...Delta Airlines turns the game of voluntary seat bumping into Ebay
Jan 5th, 2011 at 8:45PM:
Marginal Revolution posted this photo of a voluntary bump screen on a Delta Airlines automated kiosk. Instead of offering bump vouchers to anyone interested, they now ask in advance how much you would be willing to accept for a bump.
Genius.
Pay close attention to the "Delta accepts lower bids first" text - which is a great way for the airline to pay much less than they'd normally hand ...Can travel booking sites endure the airline onslaught?
Jan 4th, 2011 at 12:00PM: American Airlines wanted out of Orbitz ... and then it was bounced by Expedia (preemptively, it seems). Delta wanted out of CheapOair ... and OneTravel ... and BookIt. Nobody knows what's next, but it appears that something is on the horizon, given the magnitude of change in the airline/online travel agency landscape over the past few weeks. I wrote a month ago that a "brand war" was brewing, a ...Dog in care of Delta airlines found dead in Atlanta
Jan 3rd, 2011 at 2:45PM: The dog lost by Delta Airlines over the holiday weekend was found dead on the side of the road Saturday, CBS Atlanta reports.
Our friends at AOL Travel originally reported on the story of an Army family's dog, a German Shepherd mix named Nala, that had gone missing after escaping from her crate at Atlanta's Hartsfield-Jackson International Airport. The dog and her travel companion, the family's ...Expedia suspends sale of American Airlines flights [BREAKING]
![Expedia suspends sale of American Airlines flights [BREAKING]](http://www.blogcdn.com/www.gadling.com/media/2011/01/photofuelsmartplaneinairlarge_thumbnail.jpg)
Jan 1st, 2011 at 9:30AM: I just heard from a spokesman for Expedia a few minutes ago that it has suspended the sale of flights by American Airlines. Expedia revealed the following to Gadling:
"We have been unable to reach an agreement with American Airlines due to American Airlines' new commercial strategy that we believe is anti-consumer and anti-choice. American Airlines is attempting to introduce a new direct ...Expedia demotes American Airlines, airline booking war gets HOT
Dec 23rd, 2010 at 3:30PM:
Could the battle between airlines and online travel agencies have gotten any more intense? This week, American Airlines got the green light in court to yank its fares from Orbitz, and Delta announced that it was pulling out of several smaller sites – CheapOair, OneTravel and BookIt. Travel industry experts are saying it's about time, but that doesn't lessen the shock to the business, ...When airlines pull out of travel websites, who loses?
Dec 22nd, 2010 at 11:00AM: It's been a busy week. The action with airlines and online travel agencies has been brisk, and in the end, it affects you as much as it affects them. Sure, there's plenty of money involved for the travel sites and the airlines, but in the end, it all comes down to what you experience during the buying process. These changes – with American Airlines and Orbitz and Delta and CheapOair – ...Which BIG airline just pulled out of three booking sites?
Dec 22nd, 2010 at 8:00AM: As you've read here on Gadling, the battle between airlines and online travel agencies is poised to heat up. For the past few years, a dismal economy has sent many bargain-hunters to online travel sites with the hopes of finding fantastic deals and minimizing the pain in their wallets. Yet, with the travel market and the broader economy showing signs of recovery, airlines' brand power will gain ...Five airline amenities making a comeback ... and the one we want
Dec 21st, 2010 at 9:00AM: Wow, there's a headline I never thought I'd write! Though I suspect it has little to do with actual customer demand – after all, the airlines don't even call us customers – several are starting to bring small, small perks back into the cabin. Two factors help, of course: (1) they aren't expensive and (2) airlines have shown solid profits this year (at least in the United States).
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