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Best U.S. Airlines: 2013 Edition Unveiled By Airfarewatchdog

Best U.S. Airlines: 2013 Edition Unveiled By Airfarewatchdog Nov 12th, 2013 at 10:30AM: Flickr/InSapphoWeTrust Eight weeks remain in 2013-including the busy holiday travel season-but apparently Airfarewatchdog has seen enough. Last week it announced its picks for the best, and worst, U.S. airlines of the year. The top three were Frontier, Virgin America and JetBlue with United ranking last. For criteria, Airfarewatchdog looked at canceled flights, on-time arrivals, mishandled...

9 Year-Old Skips Through Airport Security, Flies To Vegas

9 Year-Old Skips Through Airport Security, Flies To Vegas Oct 7th, 2013 at 2:00PM: Flickr/ ampmouse1 It's supposed to be impossible. Armed guards are in place to prevent it from happening. Three levels of airport security were breached, and airline and TSA officials have no idea how he did it. That's the situation at Minneapolis-St Paul International Airport (MSP) as a 9-year-old was able to get past all that then fly to Las Vegas on his own, without a ticket. "At this point,...

Man's Response To $1,400 Overweight Baggage Fee Prompts Police Action

Man's Response To $1,400 Overweight Baggage Fee Prompts Police Action Jul 31st, 2013 at 1:00PM: U.S. Navy photo by Mass Communication Specialist 2nd Class Nathan Lockwood (This isn't the luggage in question, but you get the idea) Police in New York and Seattle were called in to investigate when a man ditched his luggage in order to avoid overweight baggage fees, NBC reports. The unidentified traveler was going to take Delta Air Lines Flight 1452 from Seattle to JFK when he was told his...

Delta Punished For Breaking The Rules On Passenger Bumping

Delta Punished For Breaking The Rules On Passenger Bumping Jun 28th, 2013 at 3:00PM: Kentaro IEMOTO, Flickr Delta has received a slap on the wrist for failing to properly compensate passengers who were bumped from their flights. The government handed the airline a $750,000 fine, saying the carrier had routinely mishandled overbooked flights by bumping passengers without asking for volunteers or compensating travelers. Airlines regularly overbook flights since many passengers...

Outtakes From Delta Air Lines' New Safety Video

Jan 16th, 2013 at 9:00AM: Late last year you may remember that Delta Air Lines produced a new on-board safety video. It was a replacement to the now-famous Deltalina video, updated with new hosts and a dash of humor. Widely applauded by the community for balancing light-hearted content with informational rules, several versions of the video are now in place among the 722 aircraft in Delta's fleet. As a bonus, this...

Delta's New 'Fly Delta' App Lets You See The World Under Your Airplane

Jan 11th, 2013 at 11:30AM: Ever dream of flying in a glass bottom jet? That technology may not yet be available, but Delta Air Lines' new iPad app might just be the best simulation. The Fly Delta app for iPad was released yesterday as part of Delta's new $140 million commitment to technology, which includes upgrades to its website, mobile apps and airport kiosks. The app includes new tools to ease the travel...

Apple's Passbook Gives Us A Glimpse Of The Future Of Air Travel

Apple's Passbook Gives Us A Glimpse Of The Future Of Air Travel Oct 12th, 2012 at 8:00AM: A few weeks back, to much fanfare, Apple released a new version of their popular iPhone and an updated version of iOS, the operating system that powers the device. Dubbed iOS 6, the latest edition of the software as been a bit of a mixed bag for most iPhone users, who now enjoy improved social networking integration, better messaging and a smarter Siri, but have been cursed with Apple's new...

Passengers Horrified At Needles Found In Their Airline Food

Passengers Horrified At Needles Found In Their Airline Food Jul 17th, 2012 at 12:00PM: And you thought your worst airline meal nightmare was getting runny eggs or stale bread? Passengers onboard four different flights from Amsterdam to the United States on Delta Air Lines were horrified to find sewing needles in their turkey sandwiches. In total, six sandwiches were found to have needles, including two separate flights to Atlanta, one to Seattle and one to Minneapolis, where the...

Your bag's perspective from Atlanta to New York

Dec 23rd, 2011 at 11:30AM: Ever wonder what happens to your bag after you send it down the tunnel behind the gate agent at the airport? I was always under the impression that it was handled by a series of Oompa-Loompas who gently carry your bags from point A to point B on their heads, quietly singing the song of the baggage handler as glitter falls from the sky. Apparently that's not the case. The kind folks over at...

Delta gives the gift of free in-flight WiFi

Delta gives the gift of free in-flight WiFi Dec 14th, 2011 at 1:30PM: This holiday season, Delta has partnered up with eBay and Gogo to offer travelers 30 minutes of free in-flight wireless Internet on all WiFi-enabled aircraft through January 2. Connecting is super simple: just open your browser, enter your email address on the promotional page, click the "Give Me Free WiFi" button, and boom -- enough free connectivity to check your email and reconfirm your...

Buy elite miles on Delta, cheat your way to elite status

Buy elite miles on Delta, cheat your way to elite status Dec 1st, 2011 at 1:00PM: The trump card when going toe to toe with the airline industry has always been elite status. Once you're silver or gold or whatever color is associated with frequent travel, many of the airline fees go away, upgrades start to sneak out of the woodwork and travel becomes slightly less miserable. That's why many people carefully plan their annual travel to make sure that they reach a special status,...

Airlines dominate Most Hated Companies list

Airlines dominate Most Hated Companies list Jul 14th, 2011 at 11:00AM: This week, The Atlantic used The American Consumer Satisfaction Index (ACSI) data to compile a list of the 19 Most Hated Companies in America. Joining Bank of America, JPMorgan Chase and Facebook all with a score of 64 or more out of 100 are even lower-scoring American Airlines (63), United Airlines (61), and US Airways (61). Worst of all air carriers? Delta Air Lines scoring an ultra low 56 on...

Get free Delta miles by using their mobile app

Get free Delta miles by using their mobile app Jul 4th, 2011 at 3:00PM: As mobile applications take a larger and larger role in our daily travel lives, airlines are starting to respond with their own widgets and tools to make working with them easier. After all, the better that they can facilitate your transactions with them, the more likely that you're going to return a happy customer. To that end, Delta Air Lines just rolled its new iPhone/Android app out that...

Airline fees are worth more than Facebook

Airline fees are worth more than Facebook Jun 13th, 2011 at 3:30PM: Outside the travel world, everyone's marveling at the prospect of a Facebook IPO, which could be valued at as much as $100 billion. So, what are we missing while we fawn over Mark Zuckerberg's creation? How about the slow, stodgy, ugly airline industry. Known for a painful user experience and a steady decline of free features, the likes of Delta and American Airlines are outdoing the hottest...

Congressman talks Delta baggage-gate, supports soldiers

Congressman talks Delta baggage-gate, supports soldiers Jun 8th, 2011 at 5:00PM: We've been following the unfolding events in a story that Gadling helped break on Tuesday where a group of soldiers returning from Afghanistan were charged $200 each to check their required luggage on Delta Air Lines. Since then, the airline has taken several conciliatory measures and even changed their baggage policy, documenting all of the transition over on their blog. Now, Iowa's...

Airline industry best and worst of April 2011

Airline industry best and worst of April 2011 Jun 8th, 2011 at 8:00AM: The most recent U.S. Department of Transportation data is out, and it's time for the airlines to brace themselves. The good, the bad and the ugly can be discerned from the data, and numbers are notoriously poor at showing excuses (I mean, "underlying reasons"). So, let's start with what looks good. Hawaiian Airlines is most likely to get you to your destination on time, leading U.S. carriers...

Delta Air Lines charges returning soldiers for checked bags

Jun 7th, 2011 at 9:00PM: A team of returning soldiers from Afghanistan was hit with an unpleasant surprise upon their arrival into the United States yesterday morning. The squadron, bringing a full load of gear with them back from the Central Asia was sacked with the baggage fees in place at Delta Air Lines, which, despite the agreement that they have with the armed forces charged the soldiers extra baggage fees. In...

Airline gets creative to improve customer experience

Airline gets creative to improve customer experience May 18th, 2011 at 4:00PM: When airline customers think about flying they often focus on flight schedules and possible delays, damaged or lost luggage, and making connections. Its not exactly a happy place for their minds to be. Now, one airline gets creative and is making changes to move beyond that. Delta air lines, the one that not long ago added Seattle Best Coffee, will make Apple iPads available to rent on...

The advantages to one-day business trips

The advantages to one-day business trips May 10th, 2011 at 1:00PM: I prefer to keep my trips as short as possible – that's how I've always felt about business travel. I Not only does it get me home sooner – to be with the people with whom I'd rather spend my time – but it also results in lower expenses. So, if I need to take an extra trip, want to test out a new marketing idea or such, I'm more likely to have at least some of the cash I need...

Airlines offer in-flight menu items at food trucks, pop-ups

Airlines offer in-flight menu items at food trucks, pop-ups May 7th, 2011 at 12:00PM: In a marketing move best described as "ironic," a handful of airlines are now offering land-bound folk a taste of the finest of what they serve in the air. The New York Times reports that Air France, Austrian Airlines, Southwest, and Delta are trying to lure potential passengers by tempting them with samples of in-flight meals "from" celebrity-chefs. The modus operandi are primarily roving food...

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