Nov 6th, 2009 at 9:00AM: It sounds counterintuitive, right? Normally, customers expect that extra effort, and we complain constantly that we don't get it enough. What we sometimes don't understand, though, is that the extra effort is at the root of many of the customer service problems we encounter. Going the extra mile at the wrong time can be a disaster.
I remember a case presented at a conference I attended back in ...Click on a label to read posts from that part of the world.
customers posts
Travel professionals: stop going the extra mile
Nov 6th, 2009 at 9:00AM: It sounds counterintuitive, right? Normally, customers expect that extra effort, and we complain constantly that we don't get it enough. What we sometimes don't understand, though, is that the extra effort is at the root of many of the customer service problems we encounter. Going the extra mile at the wrong time can be a disaster.
I remember a case presented at a conference I attended back in ...Ryan Air to forbid booking through third parties
Aug 9th, 2008 at 8:00AM: I heavily rely on multiple booking sites like Atrapalo, WeGoLo, Kayak, Rumbo, Orbitz, Expedia and CheapTickets. I find that 80% of the time, they are the best way to choose a route and flight to a destination. So reading that Ryan Air is not going to accept bookings from these sites, was an annoying blow. Starting August 11, Ryan Air has announced plans to cancel all flight bookings through these ...
