Feb 3rd, 2011 at 11:00AM: We've all been there - standing face to face with an airline employee that has the customer service skills of a can of beans, completely unwilling to provide any form of assistance in a time of need.
According to the Vice President of Delta, his airline completely fit that description when they so badly failed at customer support last summer.
To fix things, he's sending 11,000 of his staff ...Click on a label to read posts from that part of the world.
customers posts
Delta Air Lines sends frontline staff back to charm school
Feb 3rd, 2011 at 11:00AM: We've all been there - standing face to face with an airline employee that has the customer service skills of a can of beans, completely unwilling to provide any form of assistance in a time of need.
According to the Vice President of Delta, his airline completely fit that description when they so badly failed at customer support last summer.
To fix things, he's sending 11,000 of his staff ...Travel professionals: stop going the extra mile
Nov 6th, 2009 at 9:00AM: It sounds counterintuitive, right? Normally, customers expect that extra effort, and we complain constantly that we don't get it enough. What we sometimes don't understand, though, is that the extra effort is at the root of many of the customer service problems we encounter. Going the extra mile at the wrong time can be a disaster.
I remember a case presented at a conference I attended back in ...Ryan Air to forbid booking through third parties
Aug 9th, 2008 at 8:00AM: I heavily rely on multiple booking sites like Atrapalo, WeGoLo, Kayak, Rumbo, Orbitz, Expedia and CheapTickets. I find that 80% of the time, they are the best way to choose a route and flight to a destination. So reading that Ryan Air is not going to accept bookings from these sites, was an annoying blow. Starting August 11, Ryan Air has announced plans to cancel all flight bookings through these ...
