Nov 3rd, 2009 at 4:00PM:
Pamela Root, who was kicked off a Southwest Airlines flight Friday, will receive another chance to fly on the airline. She and her son were removed from a San Jose-bound plane when her two-year-old son wouldn't stop screaming "Go! Plane! Go!" and "I want Daddy!"
In addition to an apology, the airline gave her a refund and a travel voucher for $300. Root had hoped to be compensated for the ...Click on a label to read posts from that part of the world.
SouthwestAirlines posts
Southwest apologies to deplaned mom
Nov 3rd, 2009 at 4:00PM:
Pamela Root, who was kicked off a Southwest Airlines flight Friday, will receive another chance to fly on the airline. She and her son were removed from a San Jose-bound plane when her two-year-old son wouldn't stop screaming "Go! Plane! Go!" and "I want Daddy!"
In addition to an apology, the airline gave her a refund and a travel voucher for $300. Root had hoped to be compensated for the ...Mom and kid booted from plane, demand apology and compensation
Oct 31st, 2009 at 1:00PM:
It's easy for passengers to grow annoyed with kids on planes. There's nothing worse than hearing a scream and knowing you're about to be part of a captive audience for several hours. Yet, flight crews usually show a lot more tolerance. Hey, they're on the plane to earn a paycheck. Every job has trials to be endured. Pamela Root's son, however, was too much for them.
Kid and mom were kicked ...Ten of the sexiest commercials in airline history
Sep 28th, 2009 at 11:00AM:
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Last year, we compiled a list of vintage airline commercials, and since the Internet is full of some of the greatest commercials commissioned by airlines, we picked "sexiest airline commercials" as the topic of this top ten lineup.
The list has some vintage ...Southwest Airlines passenger too big to fly? You be the judge!
Sep 12th, 2009 at 1:00PM: Southwest Airlines is once again in the news for its claimed mistreatment of a passenger of size. Trampus Adams and his wife were flying from Las Vegas back home to Portland when an airline staff member requested that his wife get off the plane to purchase a second ticket. The staff member had made the decision that she was unable to safely fit in one seat. The humiliation drove her to tears and ...Airline fees continue, necessary evil
Sep 6th, 2009 at 8:00AM: Yes, you've heard about this all year, and you'll probably hear about it for a while to come. Airlines are still looking for ways to pull every dollar they can out of your wallets, but the reality is that they have no choice. Seven of the nine largest airlines in the United States had a rough time in August, making these measures more important than passengers might realize.
The second bag, ...Southwest Airlines offers early boarding for $10
Sep 2nd, 2009 at 5:00PM:
tweetmeme_url = 'http://www.gadling.com/2009/09/02/southwest-airlines-offers-early-boarding-for-10/'; tweetmeme_source = 'Gadling';
Nobody likes being the last person to board an airplane. In addition to zero overhead bin space that's left over, it's inevitable that the only seat left on the aircraft is in the back next to the lav between two enormous, smelly, sleeping wrestlers. Traditional ...Southwest to offer wi-fi on all flights by 2010
Aug 22nd, 2009 at 2:00PM: To add to its cheap fares, no-extra-fees policy, and wise-cracking flight attendants, Southwest Airlines is giving us one more reason to love the low-cost carrier. Southwest says that, by the first quarter of 2010, wi-fi internet will be available on all flights.
Southwest and Row 44 have been testing the service on four planes since February of 2009. In a press release, Southwest Airlines' ...Airlines and social media: dialogue waiting to happen
Aug 21st, 2009 at 4:00PM: Social media means that airlines just have another place where they can be raked over the coals. We complain to ticket agents. We complain to gate agents. We complain to customer service reps. And now, we can complain to the world, thanks to the likes of Twitter. I, for example, follow @DeltaSucks, though there hasn't been any action on it in several months. I don't just listen, though. When I'm ...Could Southwest Airlines buy Frontier?
Aug 8th, 2009 at 3:30PM: Southwest Airlines (WN) announced that it was putting a bid in for Frontier Airlines (F9) last week, a move that could significantly increase the airline's market share in the west of the Mississippi. Frontier, the struggling Denver-based low-cost carrier that filed for bankruptcy last year, will be taking bids for the remainder of its company until Monday. With the $114 million bid filed, ...Passenger on Southwest flight stung by scorpion
Jul 22nd, 2009 at 12:00PM: First snakes on a plane, now scorpions.
Doug Herbstommer was traveling from Phoenix to Indianapolis on Southwest Airlines and was apparently carrying some non-TSA approved items in his carry-on. As he was rummaging through his bag, he was stung by a scorpion, identified as an Arizona bark scorpion, which had presumably gotten into his bag in Phoenix and come along for the ride. The sting of this ...Hole breaks in fuselage, Southwest plane lands safely
Jul 14th, 2009 at 12:30PM: A Southwest Airlines 737 landed safely in West Virginia last night after a 1 foot by 1 foot hole opened in the fuselage. Passengers could actually see the sky through the gape. Cabin pressure dropped, and passengers put on their masks quickly. Nobody was injured.
The plane was flying from Nashville to Baltimore but diverted as a result of the hole. The pilot landed the plane, to the thanks, ...Southwest launches massive fare sale
Jul 8th, 2009 at 12:01AM: Usually, we at Gadling don't raise much fuss when an airline puts a few routes on sale. But Southwest really isn't an airline when it comes to fare pricing. They're a paradigm. When they drop fares, other airlines usually drop fares. As a result, shockwaves surge through the entire pricing network, travelers like you and I jump on tickets from any variety of carriers and everyone goes home happy. ...On Southwest, the internet's no longer free
Jun 23rd, 2009 at 5:00PM: Starting tomorrow, Southwest Airlines is going to start charging for internet access on four of its planes. The fees will range from $2 to $12, based on how long you're in the sky and how you connect. For the past few months, access has been free, but the lure of additional revenue must have been hard to resist.
Yep, another extra fee to add to the list ...
Both Delta Airlines and American ...Southwest Airlines new fees: Pets, children and baggage
May 30th, 2009 at 3:30PM: Starting in June, Southwest Airlines is allowing for pets on board for a $75.00 pet fare. This doesn't mean the animal that won't fit in a small carrier can climb on board. The carrier will count as a carry on bag. Hmmm, what if the pet fits in a purse and no one knows it's there?
In the human realm, there's another fee being tacked on in June for children flying solo if they are between the ages ...Southwest Airlines to offer free booze to military personnel on Memorial Day
May 24th, 2009 at 11:30AM: What's the best way for an airline to honor those who have fought for America's freedom? Free booze, of course!
This Memorial Day, Southwest Airlines will be offering all military servicemen and women with valid ID a complimentary alcoholic beverage. Don't drink? That's okay. Southwest will also be providing free Monster Energy Drinks to military personnel-- perfect for helping you fall asleep on ...Misery works: airlines making money on baggage fees
May 14th, 2009 at 12:00PM: The one thing nobody says about the "nickel and dime" strategy is that it can work. For the airline industry, charging passengers for extra bags translated to more than $1 billion in lifeblood to a struggling business last year, according to the Department of Transportation. As much as you may hate to shell out that extra cash, last year, it went to businesses that desperately needed it.
Before ...March airline plunge softens in April
May 9th, 2009 at 3:00PM: Passenger traffic is still falling. That's not going to change for a while. But, the decline slowed in April, signaling that the prolonged sharp dips may be behind us. Some optimists even believe that the worst is over – though I maintain a healthy skepticism.
Note the metric being used: passenger traffic. There's a lot of mileage between asses in seats and money in the bank. On a positive ...Galley Gossip: Flight attendant of the month - David Holmes (Southwest Airlines rapping flight attendant!)
May 8th, 2009 at 9:30AM:
Name: David Holmes (AKA The rapping flight attendant)
Hometown: Bay Area and Chicago...I claim them both.
Base: LAS
How long have you been rapping? Was in a group about 1000 years ago, hadn't rapped after that until flight attendant training
The first time you rapped on a flight were your coworkers stunned? Yes, they thought I was the shy, quiet type.
Offers must be ...Extra seat charges: big bias or svelte snobbery?
Apr 28th, 2009 at 8:00AM: As airlines are scrambling for any shred of extra revenue they can find, some policies are getting more attention than others. The so-called "fat passenger policies," which govern the accommodation of passengers who require more than one seat, have attracted the ire of the NAAFA. Never heard of it? It's a new one on me, too: the National Association to Advance Fat Acceptance. On the other hand, ...Woman goes berserk while waiting in line for the bathroom - plane diverts
Mar 29th, 2009 at 3:30PM: Another week, another passenger loses her mind and starts beating up fellow passengers. This time it involves a "large lady in her 60's" who was in line for using the bathroom on her Southwest Airlines flight. At one point, a fellow passenger bumps into her, and all hell broke loose. The lady accused him of touching her, so she starts beating the crap out of him. Not content with just beating ...
