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Recent Comments:
Poll: Cruise vs Air: who has the best customer service? {Gadling}
May 1st 2011 12:03PM Recently, we were trying to purchase two First Class tickets plus one in coach for the same flight with US Air. However, the booking system wouldn't allow us to buy all of the tickets together because one of us was traveling roundtrip First Class while one of the others was only booking one-way First Class. So unfortunately we were forced to get the tickets separately.
This all lead to problems because US Air then told us that we couldn't get the First Class traveling companion benefits (Free upgrade and Free luggage) for the person traveling in coach because the tickets weren't purchased on the same booking even though US Air's customer service hung the phone up on us when we called them for help while we were trying to buy the tickets online. Then the special customer service department that we got through US Air's Executive Office didn't even try and accommodate our needs even though we purchased a First Class ticket even after being hung up on. They simply were not nice to us and they treated us as if they didn't care if we flew with their airline or not... Something so simple became so difficult. I will never fly with them again and you shouldn't either if you are expecting to be treated like you are a welcome guest!!!
Does your cruise travel agent pass the test? {Gadling}
Dec 23rd 2010 12:40PM I don't entirely agree with your qualifications #3 (Are you certified?) or #5 (Will I be dealing directly with just you?)
I have been selling cruise vacations for many years and I believe that my service is the best that my clients could have received anywhere! First of all, I wasn't certified by going through any basic travel agent training. However, I probably know more about cruise vacations than most travel agents because I immersed myself into learning and understanding all about the cruise industry and what each client may want/need to have their perfect vacation.
Secondly, my expertise is in knowing the cruise products and what should be best for the client. However, I found that my clients appreciate that I had a full time concierge for them to contact directly (for FREE) with any of their post purchase needs because the concierge had complete knowledge and tools to help them have their post purchase needs. (I had my specialty while they had theirs. So the client was given a bonus and but they didn't always deal directly with me, but I was available if the needed me for any reason...
