Southwest Airlines decides actor Kevin Smith is "too fat" to fly with them - kicks him off plane {Gadling}

Feb 14th 2010 12:58AM I really commend @SouthwestAir in the situation. Received a 'shout-out' from Christi Day earlier this evening as I wrote on how company's need to take notice of the changing dynamic in PR and Social Media. Christi humanizes the message for the SW Air team and that will make all the difference.
Details here: http://www.girlmeetsgeek.com/?p=701