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Feb 9th 2011 6:09PM Tom,
Don't feel too bad that writing for the largest online blog or being dressed "appropriately" didn't get you anywhere. I once asked a gate agent sweetly and politely if she could help out a travel agent partner, she replied, "What's that"? sigh.... I guess she told me! :(
May 5th 2010 7:21AM Last fall I stayed at a hotel in Chicago who charged for the packet of coffee. WHAT?! I NEED coffee to get out of bed!
When I returned home I contacted the PR rep and told her I LOVED the hotel but the charge for coffee was disgraceful. She agreed! When I stayed at the hotel again in February, the policy had changed and coffee was free for all. :)