Corporate executive not welcome in the United Airlines first class cabin {Gadling}

Nov 5th 2009 6:18PM I think this was a major misunderstanding on the part of the gate agent. I would bet the agent was new, or not experienced in gate procedures, and for some reason thought the customer was on an employee buddy pass. People do make mistakes, and it seems that this has been blown way out of proportion. I agree, the customer deserves an apology, but whats the big deal...a few nuts. Besides, I bet that was a small plane anyway, with no meal service. Save the upgrade for a better flight!!!