Corporate executive not welcome in the United Airlines first class cabin {Gadling}

Nov 5th 2009 3:46PM Whatever you are a paying ticket holder, upgraded or free tickets on First Class, you are entitled to the same First Class services and treatment.
People get FC upgraded or free FC tickets because there had spent a lot of money and untitled to the First Class perks and respect as the one who pay FC fare. The paying FC ticket might be a one-timer FC when the upgraded or the free FC ticket holder are the loyal long run customers.
Dress code or hygiene behaviors must be unforced the same whatever the class of travel.
Here, I can guess it's more a case of racial stereotype profiling because of the name of the Mr Alvarez.
By experience UA Red Carpet Lounge personnel provide the worst service of all the partners Airlines of Star Alliance. UA should send them other Star Alliance partner Airlines to learn how to provide service. Here those are the best : THAI, Asiana, Singapore Airlines, Swiss, Lufthansa.