Click on a label to read posts from that part of the world.
Recent Comments:
Update on the Boston Hyatt housekeeping story {Gadling}
Sep 24th 2009 12:01AM One of the great things about being in PR is you can spin a story anyway you want. Bottom line on the subcontracting is they are NOT Hyatt employees, and can't be disciplined directly. I have many concerns about housekeeping being in my room with my valuables generally. With the new company employees making about 50% of the old group..and in a market where that 50% wage makes for an unlivable condition...do you want to leave your computer bag, watch, etc laying out in the room.
And please, don't tell me to lock everything up all the time. I would stay at Hyatt for quality and class..not to be in a prison.
Delta's checked baggage fee to go up: A flawed, unfair practice {Gadling}
Jul 23rd 2009 2:05PM We've made the process of flying a commodity, then bitch about every single fee that we pay. From baggage check, to TSA September 11th fees, etc. We have web sites that go for the bottom dollar price. We take airline "A" over "D" because its $8 cheaper.
We, not the airlines, are to blame for the fees and the bad service. We accept it. We demand bad service because we demand the right to buy it cheaply. If we are going to price our travel like we were moving freight, then we shouldn't be surprised when we are treated like freight.
Too bad there's no airline with the guts to return to quality service for their customers. Yeah, we cost more, but we are worth it. We're the airline that's NOT for everyone. We care about you as a customer. We smile when you board. We have food and snacks for free. We don't have extra fees. Then again, we'd rather complain. We vote with our pocketbooks. If getting from point to point is all about price, this is what you get.
