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Jul 23rd 2009 8:35AM Really, you may really have to choke on your snicker, really-no kidding. The State Attorney General's office has already gotten a refund for the un-used time-the counselor I spoke with really took offense at the way expedia responded to their office. The FTC is looking into it as possible computer fraud since it was the internet, and I needed be filing an expense report.
FYI: And while the government makes arrangements for modes to travel, it is really up to the individual to find their own lodging.
It really does pay to complain, true lots of times the complaint gets caught up in the red tape, but sometimes they really come thru.
And if this helps one traveler avoid the pitfalls of using this, or similar online travel agency, it was really worth it
Jul 22nd 2009 2:27PM I was traveling on business and booked a hotel thru expedia.com for six nights. my business was concluded early and I checked out after only 3 nites. The hotel refused to give me a recepit for my stay, making it unable for me to file an expense voucher. Expedia had pre bill med and refused to refund my unused stay. AS I was traveling on government business i could not submit a reservation voucher for 6 nites when it was only 3. I filed a complaint withe BBB, health dept (the hotel was filthy, complete with street walkers), the State Attorney General Office and the FTC as the reservations werre made online. Outcomes are still pending, however we the attorney general office said they had never been stone-walled so much as by expedia.