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Mar 18th 2009 6:39AM She was an idiot and deserved to pay for it.
I too, have missed the hard cut-off by mere minutes 3X - once in Paris, France, once at La Guardia in NYC, and once in Edmonton, Alberta.
Excuses are crap. She learned a hard lesson and all those who are reading this article should do the same:
Be on time. Wake up a few minutes earlier. Take into account traffic/transit obstacles. Don't pack last minute.
The world does not revolve around just her or around just us.