Gadling

An open letter to US Airways {Gadling}

Feb 17th 2009 4:34PM I flew US air to Wahington DC for the inaugration. It was a horrible experience. My luggage was torn up when I arrived the staff was tired and angry. My return flight was worst. I waited in line for 5 hours. the line looked like a spiral there was no beginning people did not know where it started or ended (even at the counter). Some people did not get out of DC until the next day. The media was in the us air terminal talking to passengers. A lady took them that flights were going out half full(every one was in line). This event had been publized for months as the largest such event ever. US air was totally unprepared. Why? I waited to check in outside for 11/2 hours and inside for about 3 hours. I too was blessed enought to get a great person at the counter who worked diligently and was able to get me out on a 5:oopm flight I was to have left at 8:30am. I sent a letter to us air customer relations. I received a letter from them referring me to the websit re. guidelines for check in. My first thought was does any airlines require a 5 hour arrival before a flight. I was angry, however I did go to the website which stated when checking luggage arrive 45 mintues early. It is obvious she did not really read my letter or she just sent a form letter or they just dont care about our inconvience.
__Brian M - Did you loose your status because you lost your job? sorry. Some people pay out of pocket and regarless of what the price of their ticket is, they still should be treated properly. If it is about the price one pays for the ticket then they should go up on the fare. And provide good service.
___Mike- Good for you. This airline is the worst I have ever flown on. I am a frequent flyer with 3 other air lines. Never experienced anything like this.