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May 2nd 2012 12:43PM Very senior F/As, who are mature in age, tend to be polarized: Either they are excellent service providers and safety professionals who love what they do (& have done for many years) and are great with pax. OR they are bitter, victim-like, and angry (& probably unpleasant not just on the plane). This latter group needs to either assume a new attitude, or make some serious changes in their lives.
Feb 5th 2011 12:10PM Thanks for posting this Heather. It is really, really important for both flight crews, as well as passengers to heighten their awareness. As a frequent international traveler who has a pretty good gut instinct about something not being right, I'll make sure this hotline number is in my cell phone, too.
Dec 17th 2009 11:37AM The first-class passenger you observed and the scenario you portrayed in the final paragraph made me think one thing:
That first-class passenger was damned lucky he did not have the previously-discussed Helen on that flight!
Feb 6th 2009 11:31AM Spending the day with Weather Channel's Jim Cantore is always a good thing!