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First Look: Game Table for the iPad {TUAW.com}
Mar 30th 2010 9:37PM Backgammon??
Refusal to tip for lousy restaurant service results in arrest {Gadling}
Dec 8th 2009 2:04PM Epic fail on the part of management. A savvy operator would have taken a larger view and at least defused the situation. A truly talented manager would have identified an opportunity in this mess and turned the incident into a positive. Instead, they are feeding the huge monster: "negative word of mouth". - James Kohn, http://www.JamesKohn.com
New Haven 'Restaurant Week' is here and now {Gadling}
Dec 4th 2008 5:12PM Restaurant week in New Haven was terrific, and by all accounts it was a terrific success. Kudos to all involved! In this tough economic climate, discounting would seem to be the survival tactic of choice for restaurants and other small businesses. Discounting is better than advertising, since at least the benefit goes directly to actual customers. But there is a limit to ho much discounting you can do, especially in a business with such challenging margins to begin with. I propose that extraordinary service is still the key to increased revenue. It requires a bit more effort than simply cutting prices, but it is a sustainable strategy for good times and bad. http://www.theCustomerServiceSolution.com
