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Oct 8th 2010 11:38AM Great article, Geraldine, and I'm glad you were able to recover your sense of humor after your experience. I think having realistic expectations helps, and being able to roll with the punches, but asking nicely for fixes should never be a big deal and any hotel that cares about its customers will respond in kind. If you get one that doesn't, don't stay there. They don't deserve your business.
Kristina, I also appreciated your observations of poor customer behavior and agree with your perspective. Respect is a two-way street. My only wish is that you had approached Gadling to write a separate article on this topic instead of just posting it in the comments (where I fear many will not see it).
Ultimately, what it all boils down to is we should all be treating each other with respect.
Jul 26th 2010 9:24PM Love this interview. We should all travel with the intelligence and care that Jodi does.
Oct 25th 2008 6:31PM Thank you for the review! I've been looking forward to the opening of this terminal for quite some time, though I won't have the opportunity to see it myself until December. The two areas I felt needed improvement at JFK were more seating, which it sounds like they've amply provided, and better food options. The decor looks fabulous. I'm a little disappointed to hear about the burger and the security lines, but hope they're just the kinds of glitches that are symptomatic of a "shakedown cruise" and will be rectified soon. Sounds like my layovers in JFK are about to be a whole lot more pleasant.