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Problems in a Hotel? Complain Immediately for Best Results {Gadling}

Sep 2nd 2008 12:16PM Having previously stayed at ExtendedStayDeluxe hotel in Warren, MI for 10 day periods since July 21, 2008 on August 28, 2008 made a reservation for September 1 to 11th at the previous rate. When I arrived at this Hotel in the evening was told my rate was double what I had made the reservation for. Is this legal? Is the hotel under any obligation to inform you that the rate has been doubled on your reservation before you arrive? Was unable to cancel the reservation immediately because of a one night penalty. The following day went on Hotwire and got a rate at this hotel lower than my previous reservation rate. What kind of management does this hotel have since I am sure the manager knows about the Hotwire connection. Also does the manager get a percent of the room revenue or could she just pocket the increase on my one night penalty?

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Gadling
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