No espresso in a to-go cup! No iced espresso! It's the policy, stupid. {Gadling}

Jul 22nd 2008 7:33AM I honestly don't see what the big deal was that he wanted the espresso over ice. The Americano is a watered down excuse of a weak coffee drink. The iced espresso is also my favorite drink and despite everyone hating on Starbucks-I personally love the place! That and Peet's because there are lots of them everywhere and they aim to please. All the employees at my Starbucks know me by name, know my drink and I know I'll always be treated wonderfully but that's also because I make friends with them and genuinely engage them in conversation...when I used to work at Starbucks, it was all about customer service and our regulars loved us for it. This article acts like the customers are horrible but the author only worked there for mere weeks. I worked at Starbucks for more than a year and I've never worked anywhere else that had more loyalty from customers and regulars than I did working at Starbucks...I loved making their day and they definitely made my day!
Personally, I think if you are paying for it then you should be able to get it the way you like it. We pay for a job that is NOT highly specialized. It's called customer service for a reason. People get used to doing the bare minimum that doing anything out of the ordinary for another is already asking too much.
I volunteer quite often so I figure being nice to people and getting paid for it is just an added bonus. The coffee shop needs to get the hell over itself!
Be outraged! The coffee shop is just plain ridiculous and completely full of itself...go somewhere else where you will be treated fairly...