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Vacation refunds: German high court ruling puts packagers on the hook for plane crashes, emergency landings {Gadling}
Jul 17th 2008 8:25AM This looks like an effective use of the Package Travel Directive of 1990 which applies to all packages sold in any of the 27 countries of the EU. The consumer takes the legal action against the organiser of the package, in their home territory even if the problem is caused by an overseas supplier such as an airline or hotel.
In the UK claims are usually related to food poisoning at hotels or falling in bathrooms but you have to establish that the supplier was at fault in some way, hitting unexpected turbulence would not give you a right to claim but having said that I am defending a claim by a UK resident who was overcharged $10 in a hotel in the Bahamas, the charges were refunded in 24 hours but the customer has sued for $3500 compensation for 'distress', makes you weep doesn't it!
