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Recent Comments:
Win an iPhone from Gadling and the Bethesda North Marriott {Gadling}
Feb 23rd 2009 2:39PM 6:00 am to 11:00 pm
American Airlines flight cancelled due to booing passengers {Gadling}
Jul 14th 2008 1:34PM Granted, the crew could have been late due to weather delays - in that case a simple explanation is due. Since an entire plane load of paying customers has been delayed a nice apology is appropriate - that is where civility comes in.
American Airlines flight cancelled due to booing passengers {Gadling}
Jul 9th 2008 11:40AM I have been on many flights where the crews are late and certainly an apology is required. It used to be that when a flight was delayed due to reasons that were controlled by the airline - they compensated passengers in some way (a free round of drinks). In this case, the ENTIRE crew was late and that sounds like an airline issue, not an act-of-god or weather issue so I side w/ the passengers. Face it, the airlines are treating passengers poorly - even those like me that have high status (w/ American). Crews, as the first contact w/ passengers, need to go out of their way to explain what is going on in an honest way. (how many times has the captain said we have a (warning light) and it will only delay us 15 minutes - and 2 hours later you are still on the ground! It is just common courtesy to keep your 200 paying customers informed.
