Holiday Travel Hell Part 2: If you need anything from Expedia, scream at them for an hour {Gadling}

Jan 9th 2008 9:09PM I totally agree with how your sister handled the situation. Being rude and angry can definately get you an answer, depending on the situation. It just sucks to have to take that route. You can't be too nice with customer service people anymore because it doesn't seem to be that they are there to actually service their customers. They are more concerned with pawning the problem on someone else and not accepting the blame.