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Holiday Travel Hell Part 2: If you need anything from Expedia, scream at them for an hour {Gadling}
Jan 9th 2008 9:04PM I recently tried to change an overseas airline ticket w/Expedia. Nightmare is not the word for what that company is. After 5 one hour phone calls (each time I called I had to re-explain the story) they sent me to the AIRPORT (JFK) to change my reservation, which like a dope I did. $9 for parking - & Northwest said no, they couldn't do anything, I had to contact Expedia because they acted as my travel agent. Back & forth like this (went on for weeks). Expedia said I had to mail the paper tickets back to them. Why paper tickets were issued I have no idea. When I called to see why they hadn't changed the flight they said the tix were never received. I had a tracking # from the post office and told them to go on the US Postal Service website with my tracking number & explain how the US POSTAL SERVICE DELIVERED A PACKAGE TO THEM FROM ME that wasn't my tickets? The experience honestly turned me into a raging lunatic, which I promise I am not. And I was willing to pay $300 more than the original ticket! I WILL NEVER EVER EVER USE EXPEDIA AGAIN. I would rather walk to my next travel destination.
