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Recent Comments:
Babies and first class: why is this an issue? {Gadling}
Mar 13th 2012 9:44AM Hey DH, you are the one who is selfish and arrogant. I fly 200k a year for business and have earned my status and place i first class by way of that yearly economic feat. Sometimes I am so busy that bringing my family, including my 16 month old, is the only family time I have. So whether I pay or use miles, I can put my family in first class and the airlines bend over backwards to take care of me as a top tier customer. So my friend, it will be you who has to 'deal with it' when I baby is in first class...
Are airline passengers getting ruder? Deal with it! {Gadling}
Sep 9th 2010 9:59AM Like was said earlier, it is the training. Every business has the same consumer service pressure. In the hotel biz, the desk clerks take abuse. In the restaurant biz, the wait staff takes the abuse. In the airlines it is the FA's. What has changed is the idea that these employees are there to serve the passengers. I have read comments in here about "they are not here to serve drinks, they are here for safety". No actually, they are here for both. That is the job. If you don't want to serve drinks, help passengers with luggage and seat assignments, then you made the wrong career choice.
Society today has produced a bunch of spoiled employees who don't want to work hard, want everything handed to them on a silver platter and want the public they serve to be nice and appreciative. Unfortunately, dealing with the general public doesn't work like that. These employees need a wake up call and this economy will give it to them if they are not careful. Let's see what they have to say when United or American goes out of business. Hard to complain about mean customers from the unemployment lines.
Flight Attendant Blows His Top, Yells at Passengers and Bolts Down Emergency Slide {AOL Travel News}
Aug 10th 2010 11:04AM I guess our service industry has gone to hell. All of you stupid people supporting him because he public is rude. I guess you should all go find jobs in a closet somewhere with a computer screen so you never have to see a customer. Let me remind you people who service the public of a small matter. WE PAY YOUR BILLS! I am the customer. You will smile; you will treat me with respect and put up with whatever the public dishes out because that is what happens when you deal with the general public. Perhaps you'd like an unemplyment check instead. This guy is far from a hero. He needs anger management classes. And given the number of flight staff responding on these posts with support, it is no wonder our airline service in this country sucks. I hope the US carriers implode so all of these self righteous, lazy stewies can go find a job behind the counter at Starbucks...that is what they are qualified to do anyway...
Flight Attendant Blows His Top, Yells at Passengers and Bolts Down Emergency Slide {AOL Travel News}
Aug 10th 2010 9:33AM Reading these comments, you must all be insane. If you work in a public facing job, dealing with the public is your job. That means dealing with rude, stupid, ignorant people. I fly over 100,000 miles year and am fed up with the rude, whining flight attendants. If you can't handle the public, join the ranks of the unemployed. Otherwise, shut up, do your job and have a smile on your face. That is the leats I expect for what it costs to fly these days. The airlines need to run a class for these people on how to deal with the public. You think Disney, hotels, rental car chains, etc. are any different? Do you think the public they deal with are less ignorant. Flight attendants have an easy job with good perks. They should be happy they even have a job given how poorly most airlines are run.
Galley Gossip: The REAL reason for no cell phones in flight {Gadling}
Jul 27th 2010 3:13PM Hey JD...we all have a station in life pal...you need to know where yours is...
Last time I checked this was a service economy...if the airlines want my company's business, they'll display a better attitude. When we pay what we pay to fly, I expect quality service. Not a bunch of unionized people who are tired of their repetitive jobs and feel they can inflict their poor attitude on the paying customers. People like me, and companies like the one I own, keep this economy afloat and keep their sorry airlines in the sky....for now.
Galley Gossip: The REAL reason for no cell phones in flight {Gadling}
Jul 21st 2010 9:29PM Jeremy you are right on. No common sense to the process. And you can read Bri's comments and see why it is an unpleasant experience. Flight staff think they are superior; think they are the air police and can have you deplaned at their every whim. Because they have to do their job 6 or 7 times a day, they are tired and cranky and don't owe us any courtesy or polite words. They can't manage to prevent oversized bags from being brought on so we can push away on time but dammit, disregard their direction about turning off your phone and feel their wrath.
More like Jenny....fire Bri and the rest. Enjoy your car ride Jeremy....if more do it we will have leas airline staff to deal with...
Galley Gossip: The REAL reason for no cell phones in flight {Gadling}
Jul 21st 2010 9:15PM Well stated Jenny. Hopefully more staff will follow your lead and example. You are correct. It is all about how you ask. If the senior staff can't figure that out, time for them to go. The only constant in a well run business is change. If US carriers can't figure it out, there will be less of them around.
Good luck to you....I hope to encounter more employees with your attitude.
Galley Gossip: The REAL reason for no cell phones in flight {Gadling}
Jul 21st 2010 3:12PM I love when you stewies complain about how hard your job is. 16 hours in the tube. Perhaps you'd be better off behind the counter at Starbucks? We all have to deal with the public in our jobs. I've been in the Hotel buisness my entire career. I have stories about the ignorant public that would dwarf any you can tell. But I love my job, so I deal with it.
Most attendants I encounter appear to be unpleasant people, unable to deal with the stress of the public. Maybe they should have a class for that. Disney, The Ritz-Carlton, they all provide training on how to deal with the public.
The business I conduct on my phone pays your union salary. The business I conduct on my phone paid the hospital where my wife had our child. So I told the nurse who told me to get off the phone the same thing I tell stewies...I'll get off when I am ready.
And since you ask Prof, I fly overseas every month. Far more pleasureable people who understand customer service. Funny, I have never had a Singapore airline attendant rudely ask me to turn off my phone. They typically bring me a cocktail and tell me it is time to turn it off. Kindness and persuasion....something ignorant american air staff know little about.
Galley Gossip: The REAL reason for no cell phones in flight {Gadling}
Jul 21st 2010 10:47AM And Virgil, your story is ridiculous. Besides being technologically impossible, in today's 24 hour media circus, your entire plane would have reported the occurance and it would have been on every TV channel in the country. Instead of creating stupid stories to scare your flying public towards your silly view point, try doing your job. How about making sure every bag that idiots drag on fits into the test module so we don't push away late because they can't get it into the overhead. I'd much rather see you harass people about bag size than trouble me about turning off my phone.
Galley Gossip: The REAL reason for no cell phones in flight {Gadling}
Jul 21st 2010 10:18AM You are all a bunch of pinheads. Many euro carriers allow phones on the plane. In fact, the entire euro air process, from check in to security to boarding is more efficient and enjoyable than anywhere in the US. The reason? Because US carriers, and their various attendant and pilot unions, have highjacked common sense and have ruined our air process. I look forward to the day when we have less US air carriers ( I don't care about the cost; company pays it) and the ones we have run more like they do overseas. Some of these union stooges who replied to this deserve unemployment. For the 100,000 plus miles a year I fly, I deserve to use any device I wish. Frankly, flyers like me are the reason you union folks still have jobs at all.
