Ben Baldanza from Spirit Encourages Awful Customer Service... {alexrudloff.com}

Aug 28th 2007 8:56PM I would like to tell you about my experience with spirit air line.
I flew with my family from L.A to Punta Cana ( Dominican Republic) on August 10-August 18. On the way back we had a flight delay of three hours in Punta Cana that made us late for our connection flight in fort Lauderdale to L.A. The customer service representative at the air port couldn’t arrange a flight for us until the next night after three hours waiting at the counter at 11p.m. We explain to them that we are scheduled to attend a wedding and we need to fly earlier then the next night, but still they said they could do nothing. We had our own computer with us and we searched the internet for an earlier fight that is available, surprisingly we found one for the next morning with different air line. When we asked the representative of Spirit air line if they could book that flight for us they said that they can’t because they have no relation with the specific air line we found on line. They offered us a voucher for the amount of four tickets to fly any where within a year with Spirit air line. We took the offer and purchased the connection flight our self. It cost us $400 each. The representative did not provide us with the paper voucher he only gave us a number to enter when we book the flight with Spirit on line. We trusted them and we thought it’s worth it for us to get four free tickets and get to the wedding for the amount of $1600. When I got home to book the free tickets I found that our voucher is worth $100 per ticket. We paid close to $1000 each ticket to Punta Cana.
I wasn’t promised $1000 for each ticket but I was promised free ticket any where which was a lie.