10 Ways To Be A Terrible Airbnb Host

by Elizabeth Seward on

I recently wrote 10 Ways To Be A Terrible Airbnb Guest for Gadling. For all of the Airbnb hosts out there who found themselves nodding in agreement with the atrocities committed by some guests, well, it goes both ways. Making sure you avoid being a terrible guest is just as important as making sure you avoid being a terrible host.

And so I present to you 10 ways to be a terrible Airbnb host (avoid doing the following to be a good host).

1. Lack scheduling/time-management skills. If you want to make a profit off of your living space, you’re going to have to figure out some way to organize your brain. Don’t make guests wait for you if they need to check in, don’t double-book guests in the same window of time and don’t book guests for dates you’ll need to cancel. Use the Airbnb Calendar, Google Calendar, iCal and iPhone Calendar all together if you have to in order to get it right, but whatever you do, don’t inconvenience your guests over your inability to properly plan.2. Expect guests to pay for a dirty space. It’s amazing to read Airbnb reviews and general commentary to see where different hosts land on the cleanliness scale. Maybe working as a travel writer and spending lots of time in lots of hotels gave me an upper hand with my previous hosting, but to put it simply, you should go above and beyond. Maybe you won’t get tons of complaints, but you deserve them if food is rotting in your fridge, the sheets and towels you provide aren’t clean, the bathroom sink is covered in hair and you’ve never taken the time to mop. At the very minimum, you should sweep, mop and clean all surfaces and common areas before accepting payment for renting your space.

3. Not provide food. Providing food for guests doesn’t have to be complicated. It can be as simple as having a couple of cereal options and milk around and letting your guests know it’s there for them. To be a terrible host is to not have any food around at all. To be a great host is to have more than enough food around for all meals and to welcome your guests to it.

4. Make your guests feel unwelcome. Your guests know they’re in your personal space and most guests are going to be respectful of that. But it’s still your job to make them feel at home in your space. Don’t alienate your guests through rude or controversial conversation or potentially offensive habits (not everyone wants to see you walking around in your underwear). Take the time to warmly talk to your guests and get to know them. Let your guard down and they’ll let theirs down and everyone will have a better, more meaningful experience for it.

5. Misrepresent your space through photos. A lot of enhancements can be made to photos these days, but the biggest Airbnb photo crimes from hosts have little to do with manipulation in post and a lot more to do with the difference between what was physically photographed and what will be physically present at the time of the rental. If your floor was so clean that you’d eat off of it in your photos, it’d better be that clean when your guests arrive, too. If you feature fresh flowers and fruit in your photos, make sure you have fresh flowers and fruit around for your guests. If you rearrange or update furniture, take new photos and replace the old ones. Your photos should represent your actual rental as accurately as possible.

6. Fail to repair what’s broken. It doesn’t matter why your air conditioner broke or your wireless internet suddenly stopped working. If you’re offering these things to guests, they need to be available for guests, no matter what it takes. Your guests shouldn’t have any unfortunate surprises when they arrive at your rental. If they were planning on doing laundry with your washing machine, your washing machine needs to be working. If something suddenly breaks and you can’t fix it immediately, update your listing and send a kind note to your reserved guests explaining the situation ASAP and in the case of important malfunctions, reimburse part of the payment.

7. Disrespect the personal property of guests. Although guests are in your house, their personal property and space deserves to be respected. Don’t enter their rented room ever without knocking and only if necessary. Never go through their personal belongings. Never allow a pet or child to go through or mess with their personal belongings, either. Respecting personal belongings is always important, but it’s especially important with travelers — their personal possessions are all they have from home with them. If you need something moved, ask politely.

8. Run out of necessary items. There are some items that you should have a backup supply of around the house as an Airbnb host. Don’t ever run out of: toilet paper, paper towels, toothpaste, soap or shampoo. Make sure you have some of the less obvious things around, too — like salt, pepper, cooking oil and a first aid kit.

9. Fail to provide items your guest may need. Like I’ve already said, the best Airbnb hosts go way above and beyond. Terrible Airbnb hosts never go above and beyond; they never put themselves in the shoes of a guest. Having some extra things around for your guest that aren’t required but can truly enhance the experience of your guest will take you a long way. Consider adding these items to your regular inventory for guests: an umbrella, an iron and ironing board, a fan, a heater, a spare blanket, coffee and a selection of tea, alcohol of some sort, fresh flowers, snacks and bathroom items like cotton swabs, dental floss, a spare toothbrush, etc.

10. Do little to accommodate your guests. Airbnb basically states that hosts just have to have a clean space with clean sheets and towels and something around for breakfast. But if that’s as far as your ability to accommodate your guests extends, you might be a terrible host. Little things go a long way with guests. If they wanted to coldly be treated like just another customer, they probably would have gone to a hotel or a hostel. I’ve let guests in my house who lost their luggage borrow my clothes and I’d like to think that’s what anyone (of similar size) would have done. When another guest was going to the beach for the day, I packed her a beach bag with items she’d surely find useful, but hadn’t brought along for her journey (sunblock, bug spray, a sunhat, a tapestry, a towel, a bottle of water, etc.). No host wants a demanding guest on their hands, but on the flip side, no guest wants an unaccommodating host, either. Write down directions, lend out a charger, and by all means, if your guest seems lonely, consider inviting him or her out if you’re going out. Being well-mannered is not the same as being taken advantage of, so don’t confuse the two.

Hotel Security Guard Starts Hotel Fires in Order to Sleep on the Job

by Elizabeth Seward on

Why did a hotel security officer set hotel fires? It sounds like the beginning of a bad joke, except, unfortunately for everyone involved, this was no joke.

When you hear about a former employee of two hotels starting his own hotel fires, you might assume he or she did so because of job dissatisfaction or revenge. But in the case of Mariano Barbosa, Jr., the suspect simply wanted to make his job a little bit easier. Barbosa was the security officer for both Yotel and the Soho Grand Hotel in Manhattan. He recently was arrested and charged with setting multiple hotel fires in both of these hotels dating back as far as 2009. When fire marshals began to grow suspicious of Barbosa’s inconsistent stories, they questioned Barbosa further.

Chinese Tourists: An International Love-Hate Relationship

by Elizabeth Seward on

Dan Levin wrote a compelling piece for the New York Times about Chinese tourists. The reports are in and it’s now official: the Chinese spend the most on tourism in the world. They outspent both Americans and Germans last year when they collectively dished out $102 billion abroad. Americans have long been one of the most wooed and simultaneously resented (as worded in Levin’s title) tourists internationally. While businesses abroad want American money, they haven’t always wanted some of the American etiquette that so stereotypically accompanies that American money. Now that very same problem has shifted over to China and Chinese tourists seem to be the ones who international businesses both love and hate.The ire stems from what is perceived to be a lack of basic cultural etiquette, according to the article. Like the unfortunate reputation of American travelers, Chinese tourists are gaining a reputation of rudeness for behaviors that seem to recur -– like ignoring line formations, spitting or speaking loudly while indoors.

But no matter how much locals disagree, it’s difficult to argue with the kind of money Chinese tourists are spending.

[Thanks, New York Times]

Fuel Costs Aren’t Making Airlines Eco-Friendly

by Elizabeth Seward on

As discussed in an article in The Economist today, airlines should theoretically be becoming more and more “green.” Fuel costs are normally the largest single cost for airlines and rising fuel costs aren’t good for the airline or the customer. One might assume that airlines would pursue fuel efficiency with their bottom line in mind, but that doesn’t appear to be the case, at least not with the most profitable domestic Airline (2009-2011), Allegiant Air. Allegiant was found to actually be the least fuel efficient airline for the year of 2010 in a report recently released by the International Council on Clean Transportation (ICCT).
While it is certainly counter-intuitive that the most profitable airline can also be the least fuel efficient, there are other factors that play into the sometimes ambiguous cost/profit setup of airlines.

Still, The Economist asks the question that I have to echo: “If the bottom line cannot force airlines to be more fuel efficient, what can?” One of the many possible answers to that question is fleet, since almost one-third of the efficiency gap between airlines can be attributed to differences in fleet. Here’s to hoping for the employment of greener planes down the road.

[Thanks, The Economist]

Southwest Airlines Now Has A ‘No-Show’ Policy

by Elizabeth Seward on

Southwest Airlines’ leniency with “no-shows” has been a popular attractor for many customers. The airline has long boasted that their customers get to keep the total value of their flight purchase, even when they simply don’t show up.

While the idea of not losing money in the case of an emergency might seem appealing to the masses, only a small minority of Southwest customers have been taking advantage of this deal and they’ve been doing it habitually. For that reason, Southwest will now be enforcing its own version of a “no-show” policy. Passengers will still receive the full value of their flight purchase if they cancel, but they have to cancel no later than 10 minutes before the flight takes off. This updated policy is still sensible and comparatively customer-oriented.[Thanks, USA Today]