Continue reading A review of Cheapflights.com's "Travelnomics: Calling on Cuba" guide

A review of Cheapflights.com's "Travelnomics: Calling on Cuba" guide originally appeared on Gadling on Sun, 08 Nov 2009 13:30:00 EST. Please see our terms for use of feeds.

Continue reading Hijack scare blamed on TSA screwup at Florida airport

Hijack scare blamed on TSA screwup at Florida airport originally appeared on Gadling on Sun, 08 Nov 2009 12:30:00 EST. Please see our terms for use of feeds.

Continue reading Gadling app review - Virgin Atlantic Flying Without Fear (iPhone/iPod Touch)

Gadling app review - Virgin Atlantic Flying Without Fear (iPhone/iPod Touch) originally appeared on Gadling on Sat, 07 Nov 2009 11:30:00 EST. Please see our terms for use of feeds.

Continue reading Eight months in a Swedish prison for drunk Ryanair passenger

Eight months in a Swedish prison for drunk Ryanair passenger originally appeared on Gadling on Fri, 06 Nov 2009 13:30:00 EST. Please see our terms for use of feeds.

Financial trouble at British Airways could lead to strike originally appeared on Gadling on Fri, 06 Nov 2009 10:30:00 EST. Please see our terms for use of feeds.

Heather,

Yesterday the flight attendants got terrible news at US Airways. THREE base closures. Mine included. In all these years, I've never commuted. And now, gone early next year: BOS, LGA and LAS. We got the news in the crew room. Some of the senior girls started to tear up. One cried, "I have thirty years, I've never commuted." The base is closing and we didn't even receive any information on base transfers, voluntary furloughs, whether or not we can keep our parking lot space, bidding packets from the other bases and seniority lists to help make a decision. Any tips? Prayers? An Article to educate us newbies?

Sincerely,

In shock

Dear in shock,

I'm sorry to hear about the unfortunate news. I understand why you and your colleagues are frustrated and upset. Honestly, I'm not sure which is worse, your airline closing three bases or the fact that they did not alert employees until the last minute, only to do so with little to no information. These are your lives we're talking about, not just base closures! While commuting is not always easy, it is doable, and chances are you might even become a better flight attendant because of it. I know I did. First, here's the prayer you're looking for. And now for a few tips...

Continue reading Galley Gossip: Advice for the employees of US Airways

Galley Gossip: Advice for the employees of US Airways originally appeared on Gadling on Fri, 06 Nov 2009 09:30:00 EST. Please see our terms for use of feeds.

It sounds counterintuitive, right? Normally, customers expect that extra effort, and we complain constantly that we don't get it enough. What we sometimes don't understand, though, is that the extra effort is at the root of many of the customer service problems we encounter. Going the extra mile at the wrong time can be a disaster.

I remember a case presented at a conference I attended back in 1999 (yeah, it made an impression), when I was a consultant in the hotel industry. Some customer service guru was teaching us how to better serve our clients - which was pretty important, since our clients, the hotels, were in the service business. She discussed with us a bank teller who spent extra time with a customer - going that extra mile" - even though there was a long line waiting. The guru couldn't summon enough praise for this teller. Even though everybody else was waiting, this teller put forth more than was necessary to make a customer happy.

Almost as soon as the story was over, people in different parts of the audience barked almost in unison, "What about everyone else?" The service aficionado spent several minutes ducking and dodging as a growing number of attendees hurled the lines of "I'd be pissed," "That's not good service!" and "Do you really believe that stuff?" She eventually recovered and finished her session, but the discussion at the bar that night was all about whether to please the one at the expense of the many.

Continue reading Travel professionals: stop going the extra mile

Travel professionals: stop going the extra mile originally appeared on Gadling on Fri, 06 Nov 2009 09:00:00 EST. Please see our terms for use of feeds.

Too bad Pamela Root, the latest woman to be kicked off a plane with her child because of her child's behavior, didn't have Lisa Belkin's method of calming down a screaming toddler. Not the whole method though, just part of it. The whole version is gross. And yes, it is funny--very funny. But it is gross, very gross as well. It's also a cautionary tale of sorts regarding those handy barf bags tucked into an airplane's seat back pockets.

Belkin, who writes for the Motherlode blog in the New York Times, recounts her own trapped-on-a plane-with-an-unruly toddler story. In Belkin's case, it was her own toddler who would not be consoled. Well aware of the looks of horror and sympathy being directed her way by the other passengers, and the not so friendly skies look of the flight attendant who was closest to her, Belkin feared being jettisoned off the plane.

In a flash of brilliance, Belkin pulled the barf bag out of a seat pocket, drew a face on it, slipped her hand inside and turned her hand into a puppet show. Her child stopped crying immediately, pleased as punch.

Belkin, figuring that if one puppet was a hit, two might be Oscar winning material, thrust her other hand into another barf bag. Unfortunately, someone already had found a use for the barf bag-- the use for which it was meant.

Yep. There was Belkin, her hand in a barf bag covered with vomit, and her puppet show at a screeching halt. Fortunately, her husband, who had not been very useful up to that point, was there to help out while Belkin bounded for the restroom lickety split for a sanitation session in the lavatory before the plane took off.

After reading Belkin's story, I'm thankful that when I used a barf bag this summer to hold my son's Lego airplane pieces from the toy I bought at the Detroit airport, I didn't have a mess to clean up. Vomit on Legos? Gaad.

I bought the toy as a way to keep him occupied on our way to Venice via Amsterdam. Fortunately, he's at the age where the in-flight movies do the trick just fine.

Method for quieting child on plane: Works better without the vomit originally appeared on Gadling on Thu, 05 Nov 2009 17:00:00 EST. Please see our terms for use of feeds.

If you were to steal 1,000 pieces of luggage, where would you keep it all? Wherever they shoved the bags, Keith Wilson King and Stacy Lynne Legg-King saw the police pull them out of their house one-by-one and stack them in the yard. The duo had been pinching luggage from the baggage carousels at the Phoenix airport, amassing an impressive collection of stolen goods ... so big the police couldn't provide an exact number.

Phoenix Detective James Holiday called what the Kings did "a livelihood," rather than the pieces of luggage picked up a bit at a time or only as a one-shot deal.

Keith King was originally arrested three weeks ago for misdemeanor theft. The police kept an eye on him, though. When he went back to the airport again, the police followed him home (on Monday). The next day, they searched the King home and found many, many more. Both King and his wife were arrested, with the latter also picked up on charges of tampering with evidence.

The moral of the story? Be careful what you check!

[Photo by sun dazed via Flickr]

Husband and wife team steals 1,000 bags originally appeared on Gadling on Thu, 05 Nov 2009 15:00:00 EST. Please see our terms for use of feeds.

Continue reading When a pilot loses his license - the nasty letter from the FAA

When a pilot loses his license - the nasty letter from the FAA originally appeared on Gadling on Thu, 05 Nov 2009 14:30:00 EST. Please see our terms for use of feeds.

Continue reading Corporate executive not welcome in the United Airlines first class cabin

Corporate executive not welcome in the United Airlines first class cabin originally appeared on Gadling on Wed, 04 Nov 2009 18:00:00 EST. Please see our terms for use of feeds.

This is the best day of the week, in my opinion: You're in a midweek groove, but the weekend is in sight. That's a perfect metaphor for how I'm feeling this week in life, too. I'm past the midpoint of many things in life, but the end is nigh! We have a whole lot of great travel reads to be thankful for as well, so let's get started.

• This astute article details the dark side of adventure holidays. [via Telegraph]
• I'm ready for a sushi revolution, but are you? [via Hemispheres]
• Trip Advisor advises us on how to protect the world's most important places. I'm all for it! [via Blisstree]
• We all know about those negligent pilots who claimed to be using their laptops and bypassed their arrival city, but what's the truth behind pilots, laptops, and air safety? [via The Week]

More Gadlinks HERE.

Gadlinks for Wednesday 11.4.09 originally appeared on Gadling on Wed, 04 Nov 2009 17:00:00 EST. Please see our terms for use of feeds.

Continue reading Are the economics of Twitter airfares worth it?

Are the economics of Twitter airfares worth it? originally appeared on Gadling on Wed, 04 Nov 2009 10:00:00 EST. Please see our terms for use of feeds.

Pamela Root, who was kicked off a Southwest Airlines flight Friday, will receive another chance to fly on the airline. She and her son were removed from a San Jose-bound plane when her two-year-old son wouldn't stop screaming "Go! Plane! Go!" and "I want Daddy!"

In addition to an apology, the airline gave her a refund and a travel voucher for $300. Root had hoped to be compensated for the portable crib and diapers she said she had to buy, but alas, that wasn't in the cards.

I have to admit, this seems like a tough call. While it's never easy to boot a paying passenger, you need to balance that against the eardrums of everyone else who shelled out for a ticket. Of course, a bit of compassion for kids (who don't know any better) is necessary, but that's little consolation to everyone else.

It looks to me like Southwest made the right call in both parts of this. It removed what was obviously a problem for the other passengers, and it more than compensated Root for the trouble. Southwest is out a few extra bucks for the decision, but that seems to be a small price to pay for the goodwill it earned with the remaining fliers. And, it swiftly apologized and compensated the mom.

Southwest apologies to deplaned mom originally appeared on Gadling on Tue, 03 Nov 2009 16:00:00 EST. Please see our terms for use of feeds.

Gallery: Ten pilots you don't want in your cockpit

Two years in jail for pointing a laser at a plane originally appeared on Gadling on Tue, 03 Nov 2009 15:30:00 EST. Please see our terms for use of feeds.

People love to complain about the dismal state of air travel these days. Whether it's the stomach-churning airline food (and there's so little of it!), the complete lack of leg room, or the fact that your luggage was for some reason routed through Honolulu, we've come to expect some pretty poor service from quite a few airlines these days.

In any other industry, customers register their indignation by refusing to spend money at the offending establishment. Found a finger in your Caesar's Salad? You're probably never visiting that restaurant again. Tired of your cable cutting out in the middle of House? You just might cancel that company's service and call up their competitor (who'll probably even throw in a year of Starz at no extra charge!)

But with airlines, we're like the pathetic girlfriend who's been cheated on five times but still believes her boyfriend when he says, "Seriously, this time will be different! I've changed!" The worst airlines stay in business because by and large people are willing to put up with crummy service if it means they get a cheap flight.

Continue reading Poll: Have you ever passed up the cheapest airfare to avoid a bad airline?

Poll: Have you ever passed up the cheapest airfare to avoid a bad airline? originally appeared on Gadling on Tue, 03 Nov 2009 13:00:00 EST. Please see our terms for use of feeds.

British Airways flight greeted by hazmat team after 6 passengers faint originally appeared on Gadling on Sun, 01 Nov 2009 10:00:00 EST. Please see our terms for use of feeds.

"For the first time since PhoCusWright began tracking the remarkable trajectory of the internet in travel distribution, online travel will decline in 2009," says Doublas Quinby, senior director, research at PhoCusWright. "But," he continues, "the 7% drop in online travel vs. far steeper double-digit declines for the total travel market and offline channels indicates that travelers are increasingly turning to the Web to shop and purchase travel amid the recession."

The contraction of the travel market in 2009 has brought the travel industry back to pre-2005 levels. The effects haven't been as brutal in the online space, though, which has outperformed all the other channel's this year. When the year is over, PhoCusWright expects online travel agencies to own 39% of the total travel market in the Untied States, up from 35% last year.

[Photo by borman818 via Flickr]

Continue reading Online travel agencies still making money in today's travel market

Online travel agencies still making money in today's travel market originally appeared on Gadling on Sat, 31 Oct 2009 15:00:00 EST. Please see our terms for use of feeds.

It's easy for passengers to grow annoyed with kids on planes. There's nothing worse than hearing a scream and knowing you're about to be part of a captive audience for several hours. Yet, flight crews usually show a lot more tolerance. Hey, they're on the plane to earn a paycheck. Every job has trials to be endured. Pamela Root's son, however, was too much for them.

Kid and mom were kicked from the Southwest flight from Amarillo, Texas to San Jose, California, because the former was screaming, "Go! Plane! Go!" and "I want Daddy!" Root believes the kid would have piped down once the wheels were up, but the plane's staffers didn't want to roll the dice. Root and child were escorted off the plane.

Of course, the 38-year-old stay-at-home mom has her list of demands. In addition to an apology, she's looking for compensation for a portable crib and diapers that she needed to buy for the unplanned extra night away from home. I'm curious as to why. She'd need the diapers anyway: the kids bowels, I suspect, work just as well in Amarillo as they did in San Jose -- no more, no less. And, where did the kid sleep the nights before she bought the portable crib? Were they unable to stay where they had been for the trip? Did she not feel like it?

Hmmmmm ...

As to the apology, I'm sure she apologized repeatedly and profusely to the flight crew and other passengers, right?

If anyone was on the flight and can shed some light, please leave a comment, thanks!

Mom and kid booted from plane, demand apology and compensation originally appeared on Gadling on Sat, 31 Oct 2009 13:00:00 EST. Please see our terms for use of feeds.

Free Wi-Fi tomorrow on Delta Airlines - for a good cause! originally appeared on Gadling on Fri, 30 Oct 2009 11:00:00 EST. Please see our terms for use of feeds.