
Some people should not be allowed to wear a uniform.
While flying from
Spain to the U.S. to attend the
Gadling annual team summit, I touched down first at Chicago O'Hare International Airport. I got into line at U.S. Customs to enter the country.
The line was in a huge room with a row of bulletproof glass booths manned by
U.S. Customs & Border Protection officials checking passports and visas. These booths blocked entrance to the baggage claim area and, officially, the United States. The line for U.S. citizens and Green Card holders was long but moving steadily thanks to several booths being open and the generally efficient work of the U.S. Customs folks manning them.
The line for foreigners was a different story. Only one booth was open and the line was practically at a standstill. There was a bit of grumbling in various languages but no loud complaining. Everyone just stood there looking jetlagged while watching a big flat screen TV hanging over the booths.
It was playing a promotional video about all the things to see in the United States. Images of the Grand Canyon, Alamo, Yosemite and other great attractions flickered across the screen, interspersed with a diversity of smiling Americans saying, "Welcome."
As I waited my turn, one woman in her early twenties who looked like she was from Southeast Asia walked up to the head of the foreigners' line where an airport worker stood.
"Excuse me," the Asian woman said with a heavy accent, holding out her ticket, "I will be late for flight."
"There's nothing I can do," the worker said, waving her off. "Get back in line."
"But the flight--"
"Wait in line!"
The Asian woman quickly retreated, looking at her watch.