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If you book a hotel one month with one agency and then book the same hotel again the next month with a different agency, don't assume the terms and conditions for refunds or changes will be the same. Oftentimes, cancellation fees and refund policies differ from company to company.
Always verify any important conditions such as deposits, refunds, service fees, and fees for changing a reservation. This will ensure that when you do travel, your hotel stay will be smooth and you will limit the unexpected surprises that could possibly ruin your stay.