Skip to Content

Click on a label to read posts from that part of the world.

Map of the world

Spirit Airlines Ditches Toll-Free Customer Service Line

Famous for its no-frills approach (and for being the first airline to charge for carry-on bags), Spirit Airlines has decided it no longer needs a toll-free customer service line, the Los Angeles Times is reporting. In lieu of a 1-800 number, Spirit quietly replaced all its phone numbers with 801 area codes, which correspond with a geographic area in Utah.

The change won't affect most mobile customers, who typically have unlimited long-distance calling plans. But according to the L.A. Times, people dialing Spirit from a landline could incur fees up to 18 cents per minute, depending on the phone plan. Let's just hope Spirit doesn't have long wait times for speaking with customer service reps, or else fees could start adding up quickly.

"Our new numbers are allowing us to keep our costs low, which we in turn continue to pass along to our customers by way of the ultra-low fares they have come to know and love," airline spokeswoman Misty Pinson told the news outlet. Although the toll-charge number doesn't seem like it will hit most wallets, when coupled with the airline's 71 other passenger fees, the price of a "low cost" flight just keeps getting higher and higher.

[Via Skift]

[Photo credit: Flickr user ​Clemson]

Filed under: North America, United States, Airlines, News

Find Your Hotel

City name or airport
POWERED BY
City name or airport
City name or airport
POWERED BY
City name or airport
City name or airport
POWERED BY
City name or airport code
If different
POWERED BY
POWERED BY

Search Travel Deals

Reader Comments (Page 1 of 1)

Gadling Features


Most Popular

Categories

Become our Fan on Facebook!

Featured Galleries (view all)

Berlin's Abandoned Tempelhof Airport
The Junk Cars of Cleveland, New Mexico
United Airlines 787 Inaugural Flight
Ghosts of War: France
New Mexico's International Symposium Of Electronic Arts
Valley of Roses, Morocco
The Southern Road
United Dreamliner Interior
United Dreamliner Exterior

Our Writers

Don George

Features Editor

RSS Feed

View more Writers

Weird News

DailyFinance

FOXNews Travel

Engadget

Sherman's Travel

Lonely Planet

New York Times Travel

Joystiq