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Spirit Airlines Ditches Toll-Free Customer Service Line

Famous for its no-frills approach (and for being the first airline to charge for carry-on bags), Spirit Airlines has decided it no longer needs a toll-free customer service line, the Los Angeles Times is reporting. In lieu of a 1-800 number, Spirit quietly replaced all its phone numbers with 801 area codes, which correspond with a geographic area in Utah.

The change won't affect most mobile customers, who typically have unlimited long-distance calling plans. But according to the L.A. Times, people dialing Spirit from a landline could incur fees up to 18 cents per minute, depending on the phone plan. Let's just hope Spirit doesn't have long wait times for speaking with customer service reps, or else fees could start adding up quickly.

"Our new numbers are allowing us to keep our costs low, which we in turn continue to pass along to our customers by way of the ultra-low fares they have come to know and love," airline spokeswoman Misty Pinson told the news outlet. Although the toll-charge number doesn't seem like it will hit most wallets, when coupled with the airline's 71 other passenger fees, the price of a "low cost" flight just keeps getting higher and higher.

[Via Skift]

[Photo credit: Flickr user ​Clemson]

Filed under: North America, United States, Airlines, News

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