Delta Air Lines Changes Mileage Program, Budget Travelers Lose

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I so miss NWA. I avoid flying Delta whenever possible and no longer have "status".

Sadly, Delta staff have won my personal "Nastiest Employees In The Air" award for at least 4 years (a distinction that historically belonged to United). These folks have ATTITUDE in a most unpleasant way. Most recently I have several minorish items go missing from my luggage and was told in a very nasty tone "We cannot do anything for you as we do not know if these items were ever in your luggage. You could tell us you are missing a $25,000 ring and how would we verify you ever had a $25k ring in your luggage?" A few months ago, I waited in the BAGGAGE check-in line for over 2 hours (I was already checked in). As I came close to missing my plane, I complained and was told "You should have gotten to the airport earlier." What the night before my flight??? Grrrrrrrrrrrrr.

Throw in the fact that I live in Memphis where Delta charges $1,000 to fly to Chicago but if I drive 150 miles to Little Rock, Arkansas the fare is only $300, I only fly Delta as a last resort.

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