We (my wife and I) are at the opposite end of the spectrum. As loyal fliers of Delta, we built up over one million miles, were promised lifetime Silver status, and now, that is being taken away from us next year. Almost every time we fly on Delta, something bad happens (delays, schedule changes, baggage problems, etc.) and we feel totally betrayed by this airline.

In addition, when using frequent flyer miles for travel, Delta is totally uncompetitive, often required DOUBLE the miles of United Airlines for the same itinerary.

We agree with the notion of giving benefits to those who fly Delta often, but reject being cheated out of promised benefits because we fly less often