Delta Air Lines Changes Mileage Program, Budget Travelers Lose

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3-18-2013 @ 7:00PM

Emme said...

My husband has been a Platinum level flyer on Delta who recently became Diamond. NOT ONCE have they upgraded him to an open Business Class seat. The flight attendants have multiple times chosen a Delta employee over him on his flights between Singapore - Tokyo - Minneapolis. Inspite of huge bright yellow Priority tags, they have lost our luggage twice in the past 8 months. When we try to get information about our bags, we are treated rudely by Delta employees who could care less what level flyer you are.

Nowhere in this article did it mention how or what Delta is doing or planning to do for their "most valued customers". NOT ONE TIME has Delta made us feel like a "valued customer". Based on our Platinun/Diamond Delta experience, this entire article is a joke.

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