I am a Delta flight attendant and sometimes it is difficult not being nice to people...but you still need to be just like any other customer service position. ALSO, being a flight attendant is a lot more than serving drinks in the sky. We are trained to handle terrist circumstances, unruley passengers that can risk others saftey, medical emergencies, we are tested on the mechanics of the plane itself! We are not being "rude" when you are highly intoxicated on a plane and are being disruptive, we are trying to make sure that you can still function to evacuate, or preform normal saftey precautions (like putting a seatbelt on...its always a big surprise you need to wear a sealtbelt taking off at at 200mph) Because of recent history with plane dificulties, tension seems to be at an all time high. I was at the Lexington, KY airport right after comair flight 5191 crashed leaving 49 people dead. Evereyone boarding was wasted and terrified (understandable so) but the staff is ultimately the one respnsible for babysitting all these passengers. So if we dont tell you how to behave with the largest grin on our face....maybe we are focusing on getting everyone to their destination safely.

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