Survey Suggests American Airlines Has Rudest Employees Among Domestic Carriers

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12-13-2012 @ 7:54PM

Bonnie said...

Unfortunately, airlines are having their employees do more work with less pay and no back up. In past years, there were more flight attendants to do the work on each flight. Now, there are more passengers crammed into smaller areas with nowhere to go and the "more passengers" ask for more. It isn't unusual for one person to ask for 3 beverages at one time, then within a half hour, ask for 3 more....this makes the service slower.. and the attendants more fatigued. Many times, the attendant is on duty more than 12 hours on their feet with little layover time and on top of that, had to fight hours before that EVEN TO GET to work. The agents are short handed and many times overworked as well...

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