I completely agree with this survey's results. One time when I was flying back to Massachusetts from Florida, I experienced a very unsettling event while boarding an American Airlines flight. A man who could spoke very little english seemed to have gotten lost from the rest of his party and needed to find his gate (I'm guessing his flight was flying out soon, since he was in a panic). He showed the flight attendant who was helping board passengers on the plane his ticket, pointing directly to the gate he needed to get to. The flight boarding attendant was not courteous at all, and was not willing to try and communicate with him. Many of the boarding flyers asked the attendant to try and find someone who could communicate with him and she responded with "No one speaks his language here". A couple minutes later, someone from the line begin to speak to the man in his native language and direct him to where he needed to go. The fact that the attendant did not assist this man or even try to find someone who could communicate with him is horrible. "No one speaks his language here", is a incredibly ignorant response; obviously someone did speak his language.

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