Survey Suggests American Airlines Has Rudest Employees Among Domestic Carriers

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Reader Comments (Page 1 of 1)

12-13-2012 @ 6:17PM

blov8r said...

UAL was bad before the merger; they've now perfected the art. I've been fighting with them over a $2000 refund they owe me for six months, and each phone call seems to hang on line endlessly and as often as not gets disconnected. I wrote to the CEO ... and got a letter back (after two months) that he was no longer CEO (I wonder why). I do a lot of flying on American and haven't had an issue in ages, and recently had a few occasions to fly Delta and was equally pleased with their improved services. Leaving in an hour for an American flight ... probably just jinxed myself!

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